Salesforce Lead Developer

Bridgenext Digital Engineering•,

3d•Onsite

About The Position

Bridgenext is seeking a Salesforce Lead Developer (Onshore) to support a marquee wealth management and insurance company’s Canadian operations on a Knowledge Bot enablement initiative for Contact Center. The Lead Developer is a hands-on senior engineer who contributes to Salesforce design and development, collaborates with the customer’s enterprise architects on solution approach, and serves as the primary onshore point of contact for technical discussions. The role works closely with an offshore engineering team in India, providing technical guidance and design/code review rather than formal people or project management. Deep expertise in Salesforce development (Apex, Lightning Web Components) and integration patterns is required.

Requirements

8+ years of hands-on Salesforce development experience (Apex, Lightning Web Components), including prior experience as a senior engineer guiding other developers on design and implementation
Hands-on experience with Service Cloud, Knowledge, and Contact Center operations on the Salesforce platform; familiarity with Agentforce or equivalent Salesforce AI/bot invocation patterns
Strong understanding of Salesforce data model, security model, and governor limits
Strong experience designing and implementing Salesforce integration patterns with external systems, including Named Credentials, OAuth, API gateways, and middleware such as MuleSoft
Familiarity with Git, CI/CD pipelines, and DevOps practices
Experience working in onshore/offshore hybrid delivery models and guiding offshore engineers on technical implementation
Strong client-facing communication skills; comfortable running design sessions and technical reviews with enterprise architects and business stakeholders
Bachelor’s degree in Computer Science, Information Technology, or related field

Nice To Haves

Experience delivering Agentforce, Einstein Bots, or other Salesforce-native conversational/AI assistants
Hands-on experience with MuleSoft or comparable enterprise integration platforms
Experience integrating Salesforce with enterprise knowledge bases and retrieval APIs, including RAG-style patterns
Prior experience delivering Salesforce solutions in regulated financial services, wealth management, or insurance contexts
Salesforce certifications such as Platform Developer II, Application Architect, or System Architect

Responsibilities

Contribute hands-on to Salesforce design and development across Lightning Web Components (LWC), Apex orchestration, and declarative configuration
Partner with customer and enterprise architects on solution approach and contribute to key technical decisions
Serve as the primary onshore point of contact for technical discussions with customer stakeholders and work closely with the offshore engineering team in India on day-to-day delivery
Provide technical guidance and perform design and code reviews for the offshore engineers
Design and implement secure integration patterns between Salesforce and customer-provided Knowledge Bot and retrieval APIs using Named Credentials, OAuth, API gateways, and MuleSoft
Evaluate and recommend Salesforce-based approaches for Knowledge Bot invocation, including embedded UI versus Agentforce-based patterns
Align development with best practices, scalability, and security standards in a regulated financial-services environment
Write clean, efficient, and well-documented code; perform unit testing and participate in peer reviews
Troubleshoot and optimize existing Salesforce implementations for performance and reliability
Collaborate with customer enterprise architects, business analysts, admins, and QA to translate business requirements into technical solutions
Demonstrate strong problem-solving, communication, and collaboration skills