Salesforce - Junior Business Analyst

Capgemini • Atlanta, GA

50d • $43,984 - $105,600 • Hybrid

About The Position

Business Analysts envision and create digital solutions balancing business and user needs, technology capabilities and limitations, common standards and quality aspects, quick wins and future needs. They bridge between Business and Development by guiding both sides towards a solution that delivers business value.

Requirements

• Experience working with Product Owner(s) to define and analyze requirements/stories for implementation within Salesforce.
• Experience creating process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint.
• Experience designing solutions to meet defined requirements within Salesforce.
• Experience configuring requirements within Salesforce.
• Experience testing solutions within Salesforce.
• Experience supporting training activities.
• Experience deploying updated solutions to environments (Dev, Test, and Production).
• Experience performing data maintenance activities using Salesforce.com Data Loader.
• Experience managing Salesforce user roles and permissions.
• Experience monitoring the Production Solution for errors and performance.
• Experience triaging and resolving production support tickets for issues reported in the Salesforce Production solution.
• Experience managing the regular Salesforce upgrade process, including regression testing, potential remediation, and communications.
• Experience collaborating with Product Owners, Architects, and Project Managers.

Responsibilities

• Consulting with clients to develop and document detailed understandings of client requirements in engagements and translating those requirements into functional specifications.
• Working with Product Owner(s), define and analyze requirements/stories for implementation within Salesforce.
• Create process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint.
• Design a solution to meet the defined requirements within Salesforce.
• Review that design with Product Owner(s) for confirmation.
• Configure the defined requirements within Salesforce.
• Working with the Product Owner(s) and testing team, test the solution within Salesforce.
• Support training activities executed by the business and Product Owner(s).
• Deploy updated solutions to the environments (Dev, Test, and Production).
• Perform data maintenance activities using Salesforce.com Data Loader.
• Manage Salesforce user roles and permissions.
• Monitor the Production Solution for errors and performance.
• Triage and resolve production support tickets for issues reported in the Salesforce Production solution.
• Manage the regular Salesforce upgrade process, including regression testing, potential remediation, and communications.
• Collaborate with the other roles involved, such as Product Owners, Architects, and Project Managers.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed