Salesforce Innovation Center Analyst

Salesforce • San Francisco, CA

2d • Hybrid

About The Position

The Salesforce Innovation Center (SIC) team creates world-class executive briefing experiences for Salesforce's most strategic customers, and the SIC Analyst is at the heart of making those moments happen. In this role, you will partner with a SIC Strategist to deliver polished, seamless Strategic Engagements while independently owning the full lifecycle of Experience-Only Meetings — from intake and scheduling through day-of execution and follow-up. You will report to the Senior Director of SIC, AMER, and collaborate cross-functionally with partner teams across the business. This is a hybrid role with three days in office each week.

Requirements

• 2 to 4 years of experience in event coordination, executive programs, customer-facing roles, or operations
• Strong written and verbal communication skills with a polished, professional presence
• Highly organized, detail-oriented, and able to manage multiple concurrent workstreams in a fast-moving environment
• Committed to delivering exceptional customer experiences and thrive in a collaborative, cross-functional environment

Nice To Haves

• Knowledge of Salesforce's platform and product portfolio
• Experience in a customer briefing center, executive engagement program, or similar environment
• Familiar with AI-enabled productivity tools (e.g., Agentforce, ChatGPT, Copilot) or interested in building AI-enabled workflows
• Familiarity with sales processes and go-to-market strategy

Responsibilities

• Coordinate all experiential and logistical elements for assigned Strategic Engagements — including scheduling, catering, room setup, and day-of operations — ensuring every in-center experience reflects Salesforce's brand standards
• Own the end-to-end delivery of Experience-Only Meetings, including intake, agenda preparation, speaker coordination, and post-meeting follow-up communications
• Serve as the on-site point of contact for experience operations, proactively anticipating and resolving day-of needs in partnership with the SIC Strategist
• Track program metrics, contribute to team process improvements, and collaborate with internal partner teams to support broader SIC operations

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed