Salesforce Functional Consultant

McKesson•Atlanta, GA

4d•$108,800 - $181,300

About The Position

The Salesforce Functional Consultant provides advanced functional expertise in the design, configuration, and optimization of Salesforce (SFDC) solutions. Unlike a traditional Business Analyst, this role is responsible for both gathering requirements and directly designing and configuring Salesforce solutions to meet those needs. The Functional Consultant collaborates with Salesforce Administrators, Developers, and Business Analysts to deliver scalable solutions that drive operational efficiency and business value.

Requirements

BS, BA, and/or Masters in Business, Computer Science, Information Services, or related discipline, or equivalent and typically requires 7+ years’ experience in designing, building, and implementing business solutions using information technology
5+ years’ experience in Salesforce administration or consulting
5+ years’ experience with Sales and Support operations
3+ years of experience working with the SFDC product suite
Experience with advanced Salesforce configuration (Flows, Process Builder, Lightning App Builder, etc.)
Intermediate understanding of Salesforce development (Apex, JavaScript) for communicating requirements to developers
Salesforce Administrator certification required

Nice To Haves

Additional Salesforce Consultant certifications preferred
Experience with Salesforce CPQ and CLM applications
Strong analytical, problem-solving, and communication skills
Experience with user training, documentation, and change management
Ability to work independently and as part of a cross-functional team

Responsibilities

Lead requirements gathering sessions with business stakeholders and Business Analysts to understand and document business processes and needs
Translate documented requirements into actionable Salesforce solutions
Design and configure Salesforce solutions using declarative tools (Flows, Process Builder, Validation Rules, Approval Processes, Reports, Dashboards, etc.)
Own the end-to-end solution design and configuration process, leveraging Salesforce declarative tools and best practices
Manage the process of implementing improvements and new functionality in the SFDC application suite, prioritizing declarative solutions
Provide training and support to end users on Salesforce and related sales and marketing technology tools (e.g., Conga Apttus, Ironclad CLM, DocuSign)
Communicate and collaborate with technical resources (Developers) and internal stakeholders regarding status, technical issues, and creative solutions to support business requirements.
Utilize Salesforce best practices related to release management and deploy changes from sandboxes to production
Create and maintain documentation on business processes, requirements, and application configuration
Identify system inefficiencies/gaps, troubleshoot operational issues, and explore opportunities for updates and enhancements
Support the governance model by working closely with all system partners to ensure minimal impact to organizations within the Salesforce instance
Stay current with Salesforce releases, features, and industry trends to proactively recommend improvements
Assist with user acceptance testing (UAT) and change management activities
Collaborate on cross-cloud projects (Sales, Service, CPQ, Experience Cloud, etc.) as needed