Salesforce Forward Depoloyed Engineer

SMBHD•Chicago, IL

29d•Onsite

About The Position

SMBHD is a growing Salesforce consulting firm focused on small and mid-market businesses. We specialize in Sales Cloud, Service Cloud, Field Service, Experience Cloud, and integrations. Our delivery model utilizes pods of three to four engineers who own client engagements end-to-end. This year, we have integrated AI into our delivery process, enabling engineers to direct AI for configuration and code generation, freeing them to focus on client understanding, solution design, and adoption. The Process Forward Engineer (PFE) role is central to our delivery. PFEs manage the entire client engagement lifecycle, from discovery and solution design to directing the build (with AI assistance), training, and owning the final outcome. Unlike traditional roles, there is no analyst upstream or developer downstream; the PFE handles the complete process, supported by AI for production and an Analyst on their pod for the final mile. PFEs typically manage two to four engagements concurrently, sometimes leading smaller projects independently and other times collaborating with teammates on larger ones. We are hiring at two levels: Process Forward Engineer for those with experience delivering Salesforce solutions who can manage a workstream or smaller project, and Senior Process Forward Engineer for those with extensive experience leading full implementations, mentoring, and shaping pod dynamics.

Requirements

PFE: 2 to 5 years delivering Salesforce solutions. Senior PFE: 5+ years and you have led implementations end to end
Bachelor's degree in computer science, MIS, business, or a related field
Hands-on Flow and declarative configuration; working knowledge of Apex and LWC (reading and directing it, not necessarily writing it)
Experience leading client-facing discovery and requirements sessions
Integration and data migration experience (REST APIs, middleware, data loading)
Clear communication with technical and business audiences
Based in the Chicago area and able to work from our office
You know Salesforce well: the data model, automation, security, reporting, and where the platform pushes back
You can read code and direct someone (or something) to write it. You do not have to be the person typing Apex all day
You are as comfortable in front of a VP explaining a design as you are in Setup building it
You use AI every day already and you are looking for a firm that takes that seriously
You want ownership. Handoffs frustrate you
You want to grow with a company, not pass through one

Nice To Haves

Salesforce certifications (Admin, App Builder, PD1, cloud certs)
Agentforce, Einstein, or other Salesforce AI experience
Prompt engineering, agents, or LLM application work
Field Service, Experience Cloud, or Revenue Cloud depth
Construction, engineering, manufacturing, or professional services clients

Responsibilities

Run discovery sessions and workshops with client stakeholders and turn messy business problems into clean, buildable solutions
Design and deliver solutions on the platform: Flow, Agentforce, configuration, and code where it earns its place
Direct AI to produce the build, then read, test, and own every line of it
Design integrations between Salesforce and client systems and own data migrations
Deliver training and drive adoption so clients use what you built
Demo your own work every week, internally first, then to the client
Scope and estimate new work as engagements grow
Bring what you learn in the field back into how we deliver