Salesforce Forward Deployed Engineer Lead (Agentforce)

Accenture•Milwaukee, NY

About The Position

Accenture is seeking an Associate Manager, Forward Deployed Engineer (FDE) to help clients accelerate adoption of agentic AI using Salesforce Agentforce and Data Cloud. The role combines Salesforce platform knowledge, business-process expertise, solution architecture, and hands-on AI implementation to turn complex business challenges into scalable, production-ready agentic solutions. The FDE works directly with clients to identify valuable AI opportunities, design intelligent agent workflows, and build and validate Agentforce solutions that deliver measurable business outcomes. The role leads use-case discovery and Agentforce solution design and implementation, including building agents, topics, instructions, actions, and orchestration workflows. It also supports Data Cloud and enterprise integrations, client delivery and technical leadership, and measurement of AI value through KPIs and opportunities to scale successful solutions. The position mentors junior team members and contributes reusable delivery assets.

Requirements

At least 4 years of Salesforce implementation experience.
At least 3 years of experience leading client discovery, requirements gathering, and solution delivery.
At least 3 years of experience with Salesforce Flow, APIs, and enterprise integrations.
At least 1 year of hands-on Agentforce configuration and agent-building experience, with working knowledge of Data Cloud / Data 360 concepts and Salesforce data models.
At least 1 year of experience designing and demonstrating at least one end-to-end Agentforce use case.
A bachelor's degree or equivalent (minimum 12 years) of work experience. With an associate's degree, at least 6 years of work experience is required.

Nice To Haves

Salesforce Agentforce Specialist certification.
Salesforce Data Cloud Consultant / Data 360 Consultant certification.
Sales Cloud, Service Cloud, or Field Service experience.
Experience with enterprise data integration and business process transformation.
Strong executive communication and stakeholder management skills.

Responsibilities

Partner with business and technology stakeholders to identify and prioritize Agentforce use cases.
Lead discovery workshops to understand business processes, pain points, and automation opportunities.
Translate business requirements into agentic workflows, functional designs, and implementation roadmaps.
Define measurable business outcomes and success criteria for AI deployments.
Design, configure, and deploy Salesforce Agentforce solutions.
Build and configure agents, topics, instructions, actions, and orchestration workflows.
Use Salesforce Flow, Apex, APIs, and platform capabilities to enable agent actions.
Develop rapid prototypes and proofs of concept to demonstrate business value.
Partner with technical architects and developers on complex integrations and solution architecture.
Use Salesforce Data Cloud / Data 360 to support grounded, context-aware AI agents; understand data ingestion, harmonization, identity resolution, and retrieval patterns.
Support integration between Agentforce, Salesforce Clouds, and enterprise systems.
Ensure agents can access relevant, trusted enterprise data while respecting security and governance requirements.
Serve as a client-facing FDE throughout discovery, design, implementation, and deployment.
Lead Agile delivery activities, backlog prioritization, sprint planning, and stakeholder alignment.
Coordinate cross-functional teams to deliver Agentforce solutions.
Establish testing, evaluation, monitoring, and continuous-improvement practices for AI agents.
Mentor junior team members and contribute reusable FDE delivery assets.
Define KPIs for agent effectiveness, adoption, accuracy, task completion, and business impact.
Identify opportunities to scale successful agentic solutions across business functions and help clients move from isolated pilots to enterprise-scale Agentforce adoption.