Salesforce Digital Platform Lead – CRM & Engagement Technology

ModernaTX • Princeton, MA

8d • Onsite

About The Position

Joining Moderna offers the unique opportunity to be part of a pioneering team that is revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. Moderna is seeking a Salesforce Digital Platform Lead – CRM & Engagement Technology to lead the delivery and long-term evolution of Moderna’s Customer Engagement Platform (CEP). This is a high-impact Digital / IT leadership role responsible for leading a large-scale Salesforce-enabled transformation and owning the platform after go-live. You will drive platform delivery, data ownership, governance, integrations, and ongoing operations across a modern customer engagement ecosystem. The platform supports Commercial, Medical, Customer Service, Marketing, and Scientific Communications teams, enabling scalable and compliant engagement with healthcare professionals, patients, and other stakeholders globally. This role requires a leader who can operate across architecture, delivery, data, and operations, ensuring the platform is scalable, integrated, and built for long-term success.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or related field
• 10+ years of experience leading enterprise digital platforms, CRM programs, or customer engagement technologies
• Proven experience leading large-scale Salesforce implementations or platform transformations
• Strong experience across platform delivery, including architecture, integrations, data migration, and production support
• Experience with data governance, data quality, or customer data management
• Experience integrating CRM platforms with enterprise systems such as SAP, MDM, and data platforms
• Experience establishing governance across DevOps, release management, and platform operations
• Experience managing system integrators, vendors, and offshore delivery teams
• Experience managing budgets, vendor spend, and platform investments
• Strong communication and stakeholder management skills in complex, regulated environments

Nice To Haves

• Experience with Salesforce ecosystem platforms (CRM, Service, Marketing, Data, or related capabilities)
• Experience in life sciences, healthcare, or other regulated industries
• Experience integrating CRM platforms with SAP and enterprise data/MDM systems
• Experience supporting contact center or customer service platforms
• Experience enabling omnichannel customer engagement
• Experience supporting global platform rollouts
• Familiarity with automation or AI-enabled capabilities within CRM platforms
• Experience in vaccines, oncology, or specialty care is a plus

Responsibilities

• Lead end-to-end delivery of the Customer Engagement Platform from design through go-live, stabilization, and transition to steady-state operations
• Own the Salesforce platform and broader engagement technology ecosystem, including CRM, service, marketing, and telephony capabilities, ensuring strong architecture, scalability, and long-term sustainability
• Establish and drive data ownership and governance for CEP data, ensuring quality, consistency, and alignment across CRM, SAP, MDM, and analytics platforms
• Define and execute the CRM platform roadmap, including automation, AI-enabled capabilities, and intelligent workflows within Salesforce
• Build governance models across platform architecture, DevOps, release management, data, integrations, and analytics
• Lead integration strategy and execution across Salesforce, telephony platforms, and enterprise systems, including SAP, MDM, middleware, and data platforms
• Own system integrator, vendor, and offshore delivery performance, ensuring accountability for quality, timelines, and outcomes
• Manage platform financials, including budgets, licensing, vendor spend, and cost optimization
• Translate business priorities into scalable technology solutions, balancing user experience, compliance, cost, and long-term maintainability
• Establish and run the platform operating model post go-live, including production support, release management, and continuous improvement
• Enable omnichannel engagement across field, marketing, customer service, and medical workflows
• Partner with Data, SAP, MDM, Security, Privacy, Compliance, and business stakeholders to ensure alignment across systems and processes
• Drive analytics enablement by ensuring reliable data flows, reporting, and actionable insights
• Lead governance forums, roadmap discussions, and executive updates across business and technology stakeholders
• Foster a culture of ownership, accountability, and continuous improvement across internal teams and external partners

Benefits

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investment opportunities to help you plan for the future
• Location-specific perks and extras

What This Job Offers

• Job Type: Full-time
• Career Level: Senior