Salesforce Developer

Capio Group•Sacramento, CA

5d•$90,000 - $105,000•Onsite

About The Position

Capio Group is looking for an experienced Salesforce Developer to provide Production Simulation Support Services for the client that are essential. The Salesforce Developer will play a critical role in supporting onboarding activities, managing escalations, resolving technical issues, and ensuring seamless coordination across multiple teams throughout the engagement lifecycle. The Salesforce Developer will provide services tailored to support various initiatives and objectives, which may include, but are not limited to, the following: Provide support to end-user onboarding activities, which includes Onboarding Salesforce Tier 3 full-time consultants, and onboarding part-time advisory consultants as needed; Supporting new user orientations; and Supporting access validation sessions. Provide Tier 3 support to assist users and help resolve Tier 2 escalations, including performing the following: Managing Tier 3 of the incident lifecycle to resolution by triaging/researching/analyzing Tier 3 tickets and creating defect/bug tickets for the PaaS SI vendor to close out; Coordinating with the Tier 2 vendor on resolution of tickets; and Attending regular support activities such as virtual Office Hours and Production Simulation Workshops (as needed) for Tier 2 escalations. Provide communication support to the project, including the following: Supporting the state Communications Team by planning and drafting communications to Tier 2 vendors and project stakeholders with details provided by the PaaS SI vendor; Drafting communications for Tier 3 escalations such as release notes, workarounds, and ad hoc notifications with details provided by the PaaS SI vendor; Working with the Tier 2 vendor on maintaining calendar details and releases, planned downtime, and other production activities with details provided by the PaaS SI vendor; and Coordinating with Tier 2 teams to document and communicate the timing and user impacts of disaster recovery, data conversions, and system rollback activities with details provided by the PaaS SI vendor. Provide performance analysis and reporting on production simulation activities, which includes analyzing incident data to provide the State with recommendations on trends in incidents and common issues, and implement recommendations as directed by the State.

Requirements

Within the last ten (10) years, must have a minimum of five (5) years of experience with Apex (Bulkification, Exception Handling, Test coverage).
Within the last ten (10) years, must have a minimum of five (5) years of experience with SOQL/SOSL optimization (avoiding governor limits).
Must possess a bachelor’s degree in an IT-related or Engineering field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Within the last ten (10) years, must have five (5) years of experience with Debug logs analysis (reading execution paths quickly).
Within the last ten (10) years, must have five (5) years of experience in understanding of Flows vs Apex interactions.
Within the last ten (10) years, must have five (5) years of experience with ability to trace issues across Triggers, Flows, and Validation rules.
Within the last ten (10) years, must have five (5) years of experience with Troubleshooting REST/SOAP APIs (Postman), Named Credentials, and Authentication failures.
Within the last ten (10) years, must have five (5) years of experience with integration logs Review (Salesforce + external systems).
Within the last ten (10) years, must have at least one (1) year of experience supporting public or government sector.

Nice To Haves

Within the last ten (10) years, at least two (2) years of experience with other platforms like MuleSoft, SmartyStreets, Copado, Snowflake.
Possession of Salesforce Platform Developer Certification.

Responsibilities

Provide support to end-user onboarding activities, including onboarding Salesforce Tier 3 full-time consultants, onboarding part-time advisory consultants, supporting new user orientations, and supporting access validation sessions.
Provide Tier 3 support to assist users and help resolve Tier 2 escalations, including managing the incident lifecycle, triaging/researching/analyzing Tier 3 tickets, creating defect/bug tickets for the PaaS SI vendor, coordinating with the Tier 2 vendor on ticket resolution, and attending virtual Office Hours and Production Simulation Workshops.
Provide communication support to the project, including supporting the state Communications Team by planning and drafting communications to Tier 2 vendors and project stakeholders, drafting communications for Tier 3 escalations, working with the Tier 2 vendor on maintaining calendar details and releases, and coordinating with Tier 2 teams to document and communicate disaster recovery, data conversions, and system rollback activities.
Provide performance analysis and reporting on production simulation activities, including analyzing incident data to provide recommendations on trends and common issues, and implementing recommendations as directed by the State.