Salesforce Developer Senior - Voice Cloud & CTI

Amerihealth Caritas•,

2d•Remote

About The Position

AmeriHealth Caritas is seeking a dynamic Senior Salesforce Developer to join our fast-growing Member Services Salesforce Team. In this role, you will use your ‘can do attitude’, strong Salesforce technical knowledge to deliver and build solutions on AmeriHealth’s Member CRM Salesforce platform. As a team member of Member CRM Team, you will analyze, develop, deliver and triage in the highly challenging and rewarding Healthcare domain and be a critical part of the future of Healthcare IT at AmeriHealth Caritas. The Senior Salesforce Developer will work in Salesforce Development and Delivery team which supports complex development effort and implementations related to Member CRM, integrations, and internally developed applications. Senior Developer is responsible for constructing best solutions to meet business needs and involving in complex implementations. A successful candidate demonstrates collaborative, effective communication, in depth technical knowledge and dynamic nature to developing solutions.

Requirements

At least six (6)+ years of software development experience in a fast-paced environment
At least five (5)+ years of experience with Salesforce Hands-on development experience
Salesforce Service Cloud; Salesforce Voice Cloud/CTI; Salesforce Security Model; Salesforce Data Model; REST, SOAP, any RDBMS
Must have Salesforce Developer II Certification
Expertise in Salesforce LWC and Apex development; Salesforce Flows, Visual Flows, Flow Triggers, Validations Rule
Experience with various App Exchange products
Strong experience with DevOps Tools: Git/Bitbucket, VS Code, Jenkins
Strong experience in Agile development methodology
Excellent collaborative mentality, verbal and written communication skills
Experience in working with Salesforce IS partners, offshore teams

Nice To Haves

Experience in Healthcare Payer industry
Additional Salesforce Certifications

Responsibilities

Understanding user requirements, user stories effectively and seeking clarifications proactively
The design and implementation of multiple complex system integrations and Salesforce features
Working collaboratively with architecture team to ensure that the proposed solution is aligned with enterprise architecture direction. Ensure team and solutions follow AmeriHealth SDLC practices, Standards and Enterprise Architecture guidelines
Analyzes and reduces complex problems into simple, manageable components
Carries out systematic problem identification, analysis, and resolution
Performing hands on solution development on Salesforce Platform and other technologies
Design, develop, code and test programs from specifications
Effectively composes technical and non-technical documents such as design specifications, operation guides, process flows, and other technical schematics
Ensure the Salesforce solutions adherence to Salesforce CoE standards
Evaluates technical performance challenges and recommends tuning solutions
Participate in agile development methodology to drive the outcomes
Reviewing other Salesforce developers and contractor’s work