Salesforce Delivery Lead

McKesson•Mississauga, ON

13d•$122,100 - $162,800

About The Position

The Salesforce Delivery Lead is a senior individual contributor responsible for end-to-end delivery across projects, enhancements, and application support. This role drives execution, ensures delivery excellence, and provides oversight to vendor and contract teams while maintaining alignment with enterprise standards and governance.

Requirements

8+ years of experience in IT delivery, project/program management, or technical delivery roles
Proven experience delivering complex initiatives with multiple workstreams and dependencies
Experience managing offshore/onshore vendors and contract resources
Experience across both project-based delivery and application support (AD/AMS)
Strong understanding of Agile, Waterfall, or hybrid delivery methodologies
Ability to manage multiple concurrent initiatives in a fast-paced environment
Strong ownership mindset with accountability for outcomes
Ability to influence and lead without formal authority
Strong execution focus with attention to quality and timelines
Excellent stakeholder management and communication skills
Strong problem-solving and decision-making capabilities
Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications.

Nice To Haves

Experience with CRM, Salesforce, or marketing technology platforms
Experience in enterprise or regulated environments
Familiarity with governance frameworks, PMO standards, and delivery controls
PMP, Agile, or equivalent certification

Responsibilities

Own end-to-end delivery across projects, enhancements, and support activities, ensuring alignment to scope, timelines, quality, and budget
Provide day-to-day direction and oversight to offshore/onshore vendors and contractor resources
Track delivery performance, including risks, issues, dependencies, and mitigation plans
Coordinate across project and support streams to ensure seamless execution
Oversee application support (AD/AMS), ensuring system stability and SLA adherence
Balance competing priorities across delivery and support demand
Ensure adherence to governance standards, delivery controls, and reporting requirements
Provide clear status reporting and communicate delivery health to stakeholders and leadership
Manage stakeholder expectations, priorities, and escalations
Monitor vendor performance against SOW deliverables and service levels
Identify opportunities to improve delivery efficiency and scalability