Salesforce Delivery Lead

Accenture•Milwaukee, NY

1d•Hybrid

About The Position

Accenture’s Salesforce practice is the largest global Salesforce practice and an industry leader in building Salesforce solutions, with Master Certification in all 12 industries and clouds. They utilize technologies like Lightning, Einstein, and Bolt to build stronger customer relationships and are committed to developing their people with new skills, training, and support, evidenced by over 4,200 certifications, including Certified Technical Architect (CTA). The role of a Salesforce Functional Delivery Lead is crucial within this practice, requiring strong leadership, communication, people, and management abilities to solve problems creatively and analytically within an information systems environment.

Requirements

Minimum of 8 years of progressive experience in a Salesforce Delivery/Functional lead role, to include: Project Management, Business Analysis, and Technology implementation in full life-cycle Cloud/CRM engagements.
Minimum of 5 years of experience in a Delivery Lead role, including: running large scale implementations from beginning to end, managing multiple vendors (including pricing and sourcing), helping set governance models and working with C-Level staff (VP/Director and above).
Minimum of 3 years of experience leading large global delivery teams (50+).
Experience working with & for a large Consulting company.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years' work experience).

Nice To Haves

Experience supporting the Life Sciences Industry.
Experience working with AI/ML tools and platforms (e.g., Salesforce Einstein, Agentforce, Microsoft Copilot, or generative AI tools) and an understanding of how AI capabilities can be applied to Life Sciences commercial solutions.
Experience creating connective tissue across workstreams (e.g., functional, technical, integration, data), anticipating downstream dependencies, and proactively planning to keep delivery on track.
Demonstrated experience leading complex, multi-technology transformation programs where multiple platforms (e.g., CRM, data, integration, change management) are running in parallel.
Familiarity with Salesforce Life Sciences Cloud (LSC), Health Cloud, or equivalent pharma/biotech CRM platforms and an understanding of how these clouds support commercial and patient-facing use cases.
Experience delivering projects using Agile, hybrid, or scaled Agile frameworks (e.g., Scrum, SAFe) and comfort adapting delivery methodology to client context.
Ability to adapt to dynamic work environment and be creative within a team.
Customer-oriented and great at building client relationships.
Strong background in Cloud Computing solutions.
Passion for using innovative technologies to make a positive impact on business and cloud computing strategy, systems design, integration, implementation, and management.
Previous experience in leading an Application Functional team (Configuration, customization, Force.com development) or Application Integration team (including data integration/data modeling).
Consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc.).
Experience managing multi-shore projects.
PMP and/or other project management certification preferred.
Salesforce.com and other cloud platform certifications.
Executive-level sales support experience in consulting/professional services.

Responsibilities

Lead Salesforce.com implementation engagement and provide engagement leadership.
Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.
Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations.
Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects.
Use the plan to rebalance work and manage variances across projects.
Lead business and functional requirements definition and prioritization/scoping of requirements.
Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.
Monitor all issues that affect the team, project, or program and potential risks.
Manage program/project’s financial, resource strategy and contingency.
Disseminate best practices on solution positioning and delivery.
Build and maintain high performance teams.
Support pre-sales activities inclusive of participating in sales calls and proposal development.