Salesforce Data Analyst – Contract to mid-December

AdvantAge Ontario

7d•Remote

About The Position

For more than 100 years, AdvantAge Ontario has been the voice of not-for-profit seniors’ care in Ontario. We represent more than 500 providers of long-term care, seniors’ housing, supportive housing and community service agencies, including 98 per cent of all municipal long-term care homes and 83 per cent of all not-for-profit long-term care homes. We are focused on the important work that members do and on giving them the supports and resources they need including advocacy, education, communications, and member programs and services. Statement of Values Inclusion and diversity – we strive to provide a workplace that recognizes diversity and is safe and inclusive. Respect – we show respect by demonstrating trust and integrity in all interactions. Empathy – we are empathetic and kind to our members, colleagues and ourselves. Fairness – we are fair and equitable in all we do. Passion – we have a passion for innovation and continuous improvement. Placement Format: Fully remote/virtual Role Overview We are seeking a detail-oriented and experienced Salesforce Analyst to join our team. The successful candidate will oversee the daily management of the Salesforce system, develop and maintain Salesforce reports and dashboards, conduct custom analyses, and support the implementation and integration of Salesforce within the organization. This role requires collaboration with cross-functional teams to understand data requirements, ensure data quality, and provide insights that drive data-driven decision-making processes. This position is contract until mid-December, 2026 with a possibility of contract extension.

Requirements

Bachelor’s degree in Business, Information Systems, or a related field.
Proven experience as a Salesforce Analyst or in a similar role.
Strong knowledge of Salesforce reports, dashboards (including Power BI), and data analysis tools.
Proficiency in creating custom reports and conducting data analyses.
Excellent problem-solving and troubleshooting skills.
Strong attention to detail and commitment to data quality.
Ability to communicate technical information clearly to non-technical stakeholders.
Up-to-date knowledge of Salesforce features and best practices.
Strong organizational and time-management skills.

Nice To Haves

Experience with Salesforce implementation and integration is a plus.

Responsibilities

Perform day-to-day Salesforce system administration, including user management, permissions, profiles, role hierarchy, and security settings.
Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, and approval processes to meet evolving business needs.
Build and maintain automations using Flows, Process Builder, and other declarative tools to improve operational efficiency.
Troubleshoot system issues, perform root-cause analysis, and implement corrective actions to ensure platform stability.
Manage data imports, exports, and data loader processes, ensuring accuracy and adherence to data governance standards.
Monitor system usage and adoption, proactively identifying opportunities to increase efficiency and improve user experience.
Maintain documentation for system configurations, processes, and changes to support transparency and continuity.
Assist in implementing and integrating the Salesforce system within the organization.
Collaborate with cross-functional teams to understand data and process requirements for new features or enhancements.
Participate in user acceptance testing (UAT), developing test scripts and validating new features or enhancements.
Support evaluation and planning for continued Salesforce improvements, in alignment with organizational needs.
Ability to work with third-party vendors and systems to support secure integrations, including Single Sign-On (SSO), SAML, and related identity and access management requirements.
Ensure data quality and integrity in all reports, dashboards, and system processes.
Identify and troubleshoot data inconsistencies and suggest improvements.
Conduct regular data audits and validation checks.
Create and document training modules for staff and key stakeholders on Salesforce system usage.
Provide end-user support and deliver ongoing training to ensure successful system adoption.
Maintain user guides, process documentation, and onboarding materials.
Stay updated with the latest Salesforce features and best practices to enhance system functionality.
Identify opportunities for automation, optimization, and improved reporting practices.
Develop and maintain Salesforce reports and dashboards to support organizational decision-making.
Perform custom analysis and generate reports tailored to the needs of various departments.
Support data-driven decision-making processes by providing timely and relevant data insights.
Communicate findings and recommendations to stakeholders through clear and concise presentations.