Salesforce Consultant (Senior Developer/Solutions Architect

FEDlogic, LLC•Winston-Salem, NC

2d•Remote

About The Position

We're seeking an experienced Salesforce Consultant, with extensive experience in hands-on development and solutions architecting, to step in as a true extension of our team and lead the implementation and optimization of our Salesforce CRM and Service Cloud environment. This role will begin as a contracted position. If FEDlogic determines there is a need for a permanent position, then this role can be converted to a fully employed position. The right person brings deep, hands-on implementation experience with B2B2C, telephony-integrated service environments (e.g telehealth, EAP vendors, financial wellness benefit providers, or similar) and will be ready to move quickly from discovery to execution.

Requirements

Demonstrated Salesforce implementation experience in B2B2C, telephony-based service environments is preferred (e.g. telehealth, EAP, benefits navigation, financial wellness, or similar industries strongly preferred)
Hands-on experience with Service Cloud, Agentforce, Salesforce Scheduler, omnichannel configuration, surveys, reporting, and case management workflows
Proven experience developing, stabilizing, and troubleshooting Service Cloud Voice/AWS telephony environments
Proficiency with Tableau for client-facing reporting and utilization dashboards
Experience configuring Salesforce chatbot and webforms
Familiarity with third-party Salesforce apps for surveys and external web forms
Experience integrating Salesforce with AWS telephony systems and external platforms via APIs or middleware
Strong data migration and data hygiene experience
Familiarity with HIPAA-adjacent or sensitive data environments and privacy-conscious implementation and compliance practices
Excellent project management skills with a transparent, organized approach to tracking progress, communicating status, and managing scope
Exceptional technical documentation skills
A natural ability to ask the right questions, facilitate alignment, and help teams think through strategy before committing to development
Strong communication skills across both technical and non-technical stakeholders
Salesforce certifications a plus; proven delivery track record required
Experience with building training documentation as well as offering continual training support for our team.
A Bachelor’s degree in Computer Science, Information Technology, or a related field is required.
10+ years of work experience in IT, with 5+ years is a senior architecture role, IT leadership or management.
Data Architecture: Strong experience in data modeling, data warehousing, data lakes, ETL/ELT processes, and data governance frameworks.
Systems Architecture: Proficiency in designing enterprise-wide systems, cloud architecture, microservices, containerization, and API design.
Programming/Database: Expert-level knowledge of SQL and programming languages.

Nice To Haves

Master’s degree (MS or MBA) in Information Systems or Data Science preferred.
Certifications: TOGAF 9, (Enterprise Architecture), AWS Certified Solutions Architect - Professional, Google Cloud Professional Cloud Architect or CISSP (Security).

Responsibilities

Audit current Salesforce environment and quickly build a strong working knowledge of existing business processes
Complete and optimize a CRM and Service Cloud implementation centered on exceptional customer service delivery and an intuitive internal user experience
Configure and optimize Salesforce Scheduler, omnichannel routing, and AWS telephony integration to support our telephony-based service model
Build and refine Tableau reporting and dashboards that give our employer clients meaningful visibility into employee engagement and program utilization
Implement and manage third-party Salesforce applications, including survey tools and external web form solutions
Configure and deploy Salesforce chatbot functionality in support of client employee self-service
Collaborate on integration architecture connecting Salesforce to external platforms via native integration, middleware, and/or APIs
Assist data hygiene efforts to ensure a clean, reliable implementation foundation
Develop clear, thorough technical documentation throughout every phase of the project
Develop technical process documentation, identifying necessary changes to existing workflows and planning and developing new ones
Build end-user training materials and support the internal team onboarding to the platform
Apply change management best practices to support adoption across our team
Provide ongoing support for daily users, administrators, and leadership to ensure usability and stability
Serve as a strategic thought partner by asking the right questions to help our team brainstorm, align on strategies, and make confident decisions before development moves forward.