Salesforce Consultant

NiyamIT • Fairfax, VA

1d • Remote

About The Position

Niyam is seeking a Senior Salesforce Consultant to join their team in support of their work with FEMA. They offer competitive compensation and benefits. This position is remote, but may require occasional onsite meetings in DC. The DC/Northern VA area is preferred. Niyam provides IT solutions to improve system efficiency while optimizing the value that they deliver to their customers. Their team members have the drive and the right mindset to take ownership of the projects they work on. They partner with their customers, going the extra mile when necessary to ensure success.

Requirements

• Bachelor’s Degree or equivalent professional experience.
• 5+ years of progressive experience in Salesforce Consulting or related roles.
• Experience using Service Cloud and Experience Cloud.
• Experience with Agile/Scrum Methodology.
• Salesforce Service Cloud Certification.
• Experience leading/facilitating requirement meetings during business requirement gathering sessions or design discussions.
• Customer service minded.
• Solutions oriented and results driven.
• “Can-do” growth mindset.
• Proactive, take initiative, hand-on approach.
• Attention to detail.
• Team player with collaborative approach to solving problems.
• Excellent problem-solving, communication, written and presentations skills.
• Strong interpersonal skills and leadership qualities to secure cross-functional alignment.

Nice To Haves

• Apex knowledge desired but not required
• Salesforce Experience Cloud Certified.
• Scrum training and/or certifications.
• Experience with Salesforce AI implementation.
• Experience designing and implementing Salesforce enhancements and process improvements.
• Multiple project experience in Salesforce design, implementation, deployment, and O&M support.
• Ability to apply organizational knowledge of customer and system processes in problem analysis.

Responsibilities

• Responsible for driving process improvements and requirement gathering and analysis to bring the org beyond the MVP version that was previously developed.
• Assess current state Salesforce processes against Salesforce best practices.
• Define the future state processes, working together with Program Area liaisons and the Salesforce architect.
• Gather business, synthesize, and translate requirements into process flow diagrams and user stories.
• Participate in the creation of prototypes and proof of concepts and demonstrate solution functionality to stakeholders.
• Support the development of High Level and Functional Designs.
• Translate requirements into functional designs.
• Know when to code vs. configure.
• Develop and present solution options to client, evaluating the pros and cons of the proposed solution.
• Design data models, support data migration, and data integrity activities.
• Develop strategies for data cleansing, transformation, and integration with external systems.
• Support configuration and testing as needed.
• Conduct training and workshops on Salesforce best practices, new features, emerging technologies, and industry trends.
• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
• Provide guidance and mentorship to junior consultants and business analysts.

Benefits

• 100% company-paid health, dental, vision, life, and AD&D insurance.
• Free short-term and long-term disability coverage.
• Flexible Work Hours
• Remote and Hybrid Work options
• Generous paid time off policy.
• Retirement plans
• Supportive environment for professional development
• Fully paid opportunities (including technology and business conferences) for training and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 11-50 employees