Salesforce (Business Systems) Support Specialist

West Shore Home • Mechanicsburg, PA

33d • $27 - $40 • Onsite

About The Position

As a Salesforce Administrator (Business Systems)- Support Specialist at West Shore Home, you will use your expertise to provide excellent support to the total business enterprise by serving as an internal subject matter expert for Salesforce and other various Information/Technology systems.

Requirements

• Proficiency with Salesforce automation tools- specifically updating, debugging, and creating FLOWS.
• Proven knowledge of the standard capabilities of Salesforce including on-going customization/alterations.
• Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front line employees with no technical background.
• Applicants must be authorized to work in the United States at the time of their application on a full-time basis. The Company will not sponsor applicants for work visas.

Nice To Haves

• Strong preference towards an active Salesforce Administrator certification.

Responsibilities

• Diagnose and resolve issues within Salesforce, Leap CPQ, Five9, and other company platforms.
• Manage and oversee open tickets in the company Jira Service Desk and communicate updates with team members and internal customers via comments.
• Provide exceptional service by responding to and complete support requests (tickets) in a timely manner as per Service-Level Agreement (2 Hours to First Response/40 Hours to Resolution).
• Manage processes that impact and relate to Salesforce Org, including creating and maintaining fields, views, reports, dashboards, campaigns and other Salesforce objects and functions.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Construction of Buildings
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees