Salesforce Business Analyst
About The Position
We are seeking a strong Business Analyst with Salesforce/nCino experience, or the willingness to learn it, to drive awareness of requirements across business units, identify substandard systems processes, and serve as a thought leader for technical business processes. The ideal candidate will develop systems prototypes to increase efficiency and productivity, create precise management plans for projects with transparent communication, and perform thorough quality assurance throughout the systems development lifecycle. This role involves determining and developing user requirements for systems in production to ensure maximum usability, partnering with stakeholders across various business units, and evaluating, analyzing, and communicating systems requirements on a continuing basis. The position also includes maintaining systems processes, delivering monthly status reports, authoring and updating documentation, conducting daily systems analytics, and developing strong relationships with partners for optimized systems integration.
Requirements
- Bachelor's degree
- Five or more years of experience in analytics and systems development
- Excellent experience with Salesforce and/or nCino
- Proven analytical abilities
- Experience in generating process documentation and reports
- Excellent communication skills, with an ability to translate data into actionable insights
- Excellent working knowledge of relevant Microsoft applications
- Proven ability to manage projects and user testing
- High proficiency in technical writing
Nice To Haves
- Salesforce/nCino experience is a huge plus
Responsibilities
- Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
- Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Partner with stakeholders across business units (ex: Commercial Lending, Finance, Operations, Security and Compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
- Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
