Salesforce Business Analyst

abra • Wheaton, IL

4d

About The Position

Abra is hiring for its Salesforce activity – Salesforce Business Analyst. We are looking for a talented and customer-focused Salesforce Business Analyst to lead the full delivery lifecycle, from business discovery through implementation and go-live. This role serves as the key link between business stakeholders and technical teams, transforming business challenges into scalable Salesforce solutions while driving projects end-to-end.

Requirements

• 3+ years of hands-on Salesforce Business Analyst experience in a customer-facing environment
• Strong functional expertise in Salesforce Sales Cloud and Service Cloud
• Proven ability to communicate effectively with both technical and non-technical stakeholders
• Experience with ERD design, data modeling, and Salesforce security architecture (Profiles, Permission Sets, OWD, Sharing Rules)
• Hands-on experience with Flow Builder, automation design, data migration, and data cleansing activities
• Experience working in Agile/Scrum environments with Jira and Confluence
• Relevant academic degree (Information Systems, Industrial Engineering, Business Administration, or related fields)
• Salesforce Certified Administrator certification

Nice To Haves

• Salesforce Business Analyst, Sharing & Visibility Designer, or Consultant certifications
• Experience working in complex enterprise environments with multiple stakeholders

Responsibilities

• Partner with business stakeholders to analyze processes, identify challenges, and define Salesforce-based solutions
• Lead discovery workshops and gather business requirements
• Translate business needs into user stories, process flows, functional specifications, and acceptance criteria
• Own and manage the product backlog, sprint priorities, scope, and timelines throughout the project lifecycle
• Design Salesforce declarative solutions, data models, and integration requirements in collaboration with technical teams
• Lead User Acceptance Testing (UAT), defect management, change management, and user training activities
• Drive successful platform adoption and ensure alignment between business objectives and delivered solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level