Salesforce Business Analyst

Cherokee Federal•United States,

1d•$100,000 - $120,000•Onsite

About The Position

Are you the person who loves figuring out why a process works the way it does, and how to make it better? Do you also enjoy testing those processes to make sure the functionality is actually working? As Salesforce Business Analyst at Cherokee Federal, you'll help turn what our federal customers need into clear, buildable Salesforce solutions as well as validate the solution to ensure customer satisfaction.

Requirements

1 to 2 years of experience as a business analyst, Salesforce admin, quality assurance, or in a similar role
Hands on familiarity with Salesforce, including standard objects, reports, dashboards, and basic declarative configuration
Experience writing user stories or requirements documentation
Experience testing Salesforce solutions and documenting test steps, scripts and outcomes
Understanding of Agile or Scrum ways of working
U.S. Citizenship
Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.
Must pass pre-employment qualifications of Cherokee Federal.

Nice To Haves

Salesforce Certified Administrator, Associate, or Business Analyst certification
Exposure to Salesforce Public Sector Solutions, Service Cloud, or Experience Cloud
Some familiarity with OmniStudio
Prior work supporting federal or public sector customers
Active Trailhead profile showing ongoing learning

Responsibilities

Join requirements gathering sessions with customers and help capture business needs, pain points, and goals
Write clear user stories with acceptance criteria that developers can build from
Document current state and future state process flows using tools like Lucidchart or Visio
Help map business requirements to Salesforce functionality, including objects, fields, page layouts, and Flows
Declaratively configure the solution, making sure acceptance criteria is met and client signs off on each piece of work.
Support user acceptance testing by writing test scripts, running tests, and logging defects
Maintain requirements traceability so every story ties back to a customer need
Help prepare training materials, user guides, and release notes for end users
Assist with data mapping and validation during data migration efforts
Take part in Agile ceremonies, including sprint planning, backlog refinement, standups, and demos
Keep backlog items organized and up to date in Jira, Azure DevOps, or similar tools
Validate requirements and solution designs through walkthroughs, prototypes, iterative stakeholder feedback, and solution demonstrations.
Coordinate and support User Acceptance Testing (UAT), including test-scenario development, execution support, defect triage, stakeholder communications, and final sign-off.
Contribute to change-management activities, including user documentation, training materials, stakeholder communications, executive-ready summaries, and decision-support briefings.
Present formal and informal oral and written briefings to government managers and senior stakeholders.
Perform other job-related duties as assigned.

Benefits

Up to a 6% 401(k) company match to help you build long-term financial security
Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
Medical, dental, and vision insurance, plus prescription drug coverage
Basic life and AD&D insurance, with supplemental life options
Short-term and long-term disability coverage
Paid holidays
Employee Assistance Program (EAP)
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Professional development, training, and certification support
Voluntary benefits including accident, critical illness, and identity theft protection