Salesforce Business Analyst

Guidehouse•Sacramento, CA

3d•Hybrid

About The Position

This role involves engaging customer stakeholders to understand their desired business outcomes and define success criteria. The analyst will articulate the value of recommended solutions, lead discovery and requirements refinement sessions, and synthesize requirements into user stories and solution design documentation. A key part of the role is performing fit-gap analysis between Salesforce functionality and client requirements, developing innovative Salesforce solutions through declarative configuration, data modeling, integration, and automation. The analyst will also contribute to industry accelerators and thought leadership, draft custom development specifications, manage delivery and testing with development resources, and iterate solutions through an agile cycle with the customer Product Owner. Additionally, the role includes developing training curricula and delivering training sessions, as well as working with the Project Manager to ensure projects stay within scope, budget, and timeline.

Requirements

Bachelor's degree
A Minimum of FIVE (5) years of professional experience
Minimum of ONE (1) Current Salesforce Certifications (Admin, App Builder & Sales/Service/Community Clouds)
US Citizenship is contractually required for this role
Experience with AI tools
Selected candidate must be able to work in a hybrid environment
Hands-on experience with declarative automation features of Salesforce, including Salesforce Lightning Flow Builder
Experience building applications with the low-code features of Salesforce Lightning Experience
Experience with dynamic forms, advanced formulas, and validation rules
Experience with business process definition, process mapping, and reengineering
Experience writing Epics and user stories to capture Salesforce requirements
Experience with data migrations to and from Salesforce
Understanding of the key levers for B2B, B2C, hybrid business models
Excellent written and oral communication skills
Great teamwork and collaboration skills
Experience with Agile or Hybrid-Agile methodology

Nice To Haves

Experience in “Big 4” or equivalent established consulting firm and/or Salesforce Platinum partner is highly desired
Experience with public sector clients preferred
Demonstrable experience in at least one of the Public Sector Solutions or Omnistudio Consulting
Degree in Business, Computer Science, or Engineering
MBA preferred

Responsibilities

Engage customer stakeholders to understand desired business outcomes and define success criteria
Articulate to customer stakeholders the value of recommended solutions and approach
Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
Synthesize requirements to create clear and comprehensive user stories and solution design documentation
Perform fit-gap analysis between Salesforce functionality and client requirements
Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
Develop innovative industry accelerators and contribute to thought leadership white paper development
Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources
Iterate Salesforce solutions through an adaptive-agile cycle with the customer Product Owner
Develop a training curriculum and deliver training sessions to the solution’s end users
Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend