Salesforce Business Analyst
About The Position
This role involves engaging with customer stakeholders to understand their business needs and define success criteria. The Business Analyst will articulate the value of recommended solutions, lead discovery and requirements refinement sessions, and synthesize these into user stories and solution design documentation. A key part of the role is performing fit-gap analysis between Salesforce functionality and client requirements. The analyst will also develop innovative Salesforce solutions using declarative configuration, data modeling, external integration, and custom functionality. They will contribute to industry accelerators and thought leadership, draft custom development specifications, and manage delivery and testing with development resources. The position requires iterating on Salesforce solutions through an agile cycle with the customer Product Owner, developing training curricula, and delivering end-user training. Collaboration with the Guidehouse Project Manager is essential for managing projects within scope, budget, and timeline.
Requirements
- Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree)
- A Minimum of FOUR (4) years of professional experience
- US Citizenship is contractually required
- Selected candidate must be able to work in a hybrid environment
- Hands-on experience with declarative automation features of Salesforce, including Salesforce Lightning Flow Builder
- Experience building applications with the low-code features of Salesforce Lightning Experience
- Experience with dynamic forms, advanced formulas, and validation rules
- Experience with business process definition, process mapping, and reengineering
- Experience writing Epics and user stories to capture Salesforce requirements
- Experience with data migrations to and from Salesforce
- Understanding of the key levers for B2B, B2C, hybrid business models
- Excellent written and oral communication skills
- Great teamwork and collaboration skills
- Experience with Agile or Hybrid-Agile methodology
Nice To Haves
- Minimum of ONE (1) Current Salesforce Certifications (Admin, App Builder & Sales/Service/Community Clouds) is highly preferred
- Experience in “Big 4” or equivalent established consulting firm and/or Salesforce Platinum partner is highly desired
- Experience with public sector clients preferred
- Demonstrable experience in at least one of the Public Sector Solutions or Omnistudio Consulting
- Degree in Business, Computer Science, or Engineering
- MBA preferred
Responsibilities
- Engage customer stakeholders to understand desired business outcomes and define success criteria
- Articulate to customer stakeholders the value of recommended solutions and approach
- Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
- Synthesize requirements to create clear and comprehensive user stories and solution design documentation
- Perform fit-gap analysis between Salesforce functionality and client requirements
- Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
- Develop innovative industry accelerators and contribute to thought leadership white paper development
- Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources
- Iterate Salesforce solutions through an adaptive-agile cycle with the customer Product Owner
- Develop a training curriculum and deliver training sessions to the solution’s end users
- Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
