Salesforce Business Analyst

Stafford Gray•Lansing, MI

9h•Onsite

About The Position

The Lead Business Analyst (Lead BA) serves as the senior functional and analytical expert supporting large-scale, complex information systems for a state government client, with the majority of work dedicated to the client's Salesforce application suite, including Salesforce Digital Experiences/Communities, Apex, Flows, Lightning Web Components, Aura Components, Conga Composer, and multiple custom integrations. The Lead BA is responsible for requirements management, business process reengineering, solution architecture collaboration, Agile delivery leadership, security and compliance documentation, and procurement support. The position ensures alignment between business objectives, technical architecture, cybersecurity standards, enterprise policies, and vendor deliverables. The Lead BA sets analytical standards, mentors team members, and coordinates communication between business stakeholders, technical staff, and vendors.

Requirements

10+ years business analysis experience
Extensive Salesforce experience including Admin, Apex, LWC, Aura, Flows, Communities, and Conga Composer
Knowledge of Agile and Azure DevOps
Experience with SQL Server, Oracle, Java, .NET, JavaScript, and REST
Experience developing SOWs, RFPs, and procurement documentation
Strong communication skills
Must be located within 90 miles of Lansing, MI (48933) at time of submission

Nice To Haves

Veteran Preferred — qualified veterans encouraged to apply
Scrum Master certified
Experience with microservices, integrations, and distributed architecture
Experience mentoring analysts

Responsibilities

Serve as the senior business analyst for all Salesforce-based systems supporting the client's operations
Lead discovery, documentation, and validation of requirements for Salesforce Admin, Apex classes, Flows, Lightning Web Components (LWC), Aura Components, Communities/Portals, and Conga Composer
Translate business needs into Salesforce-ready specifications including user stories, acceptance criteria, workflows, data definitions, and configuration guidelines
Review and advise on design solutions, custom components, integration patterns, and security models related to Salesforce development
Ensure Salesforce implementations align with enterprise standards, architecture principles, and security frameworks including NIST SP 800-53
Manage sprint backlogs, releases, and defect remediation using Azure DevOps (ADO)
Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems
Lead requirements elicitation and prioritization across multiple stakeholder groups
Develop detailed documentation including functional specifications, use cases, workflows, process diagrams, and business rules
Conduct business process reviews and redesign workflows to optimize efficiency
Ensure requirements meet quality standards using Azure DevOps
Partner with Solutions Architects to convert requirements into technical designs
Participate in architecture reviews for Salesforce and other client systems
Review technical specifications for feasibility and compliance
Prepare cost-benefit analyses, ROI assessments, and TCO evaluations
Support security reviews and vulnerability remediation
Lead Agile ceremonies including sprint planning, standups, backlog refinement, and reviews
Ensure user stories are complete, testable, and aligned with standards
Track risks, dependencies, and project impacts
Serve as the liaison between business, technical teams, leadership, and vendors
Communicate requirements clearly for technical and non-technical audiences
Manage stakeholder expectations and ensure transparency
Ensure solutions meet enterprise security standards and NIST controls
Develop security documentation including SSPs, risk assessments, and POA&Ms
Coordinate security scans and remediation
Support QA activities ensuring requirements are testable