Salesforce Architect DevOps TL

AFMC • Fort Smith, AR

2d • Remote

About The Position

Lead the day-to-day development operations of AFMC’s Salesforce system and integrations with the goal of improving departmental and corporate collaboration, workflow, efficiency, and effectiveness. This position will be involved in various process and system enhancements, responsible for analyzing business requirements, developing detailed documentation, assisting in estimating project budgets, and leading development staff in planning and prioritization of development project life cycles. The role is accountable for assuring services are implemented according to strategic directives, contract deliverables, personnel capacity, and fiduciary limits. A team lead must be able to monitor staff and lead them in a positive direction, modeling leadership behaviors that exemplify Honesty, Excellence, Accountability, Respect, and Teamwork, while upholding AFMC’s mission, vision, and values.

Requirements

• Bachelor’s degree in related field, or five (5) years’ work experience in related field may be substituted for the Bachelor’s degree.
• Two or more Salesforce certifications, including Salesforce.com Certified Administrator (ADM201).
• Four (4) years of Salesforce.com administration experience (including Service Cloud).
• Three (3) years of experience implementing and configuring Salesforce.com for 50+ users.
• One (1) year leadership experience.
• Intermediate proficiency with MS Office applications (including Microsoft Azure).
• Advanced Excel proficiency (advanced formulas, macros, PowerQuery).
• Experience using integrated applications (Nintex DocGen, DocuSign, Gearset, Declarative Lookup Rollup Summaries, FindHelp etc.).
• Experience with Salesforce.com architecture.
• Experience using Salesforce data tools (Data Loader, DemandTools, etc.).
• Experience with Lightning Experience usage and migration.
• Reliable, high-speed wireless internet service (Wi-Fi).
• Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel.
• Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

Nice To Haves

• Knowledge and experience with contact center reporting.
• Knowledge and experience with the following installed applications: Nintex DocGen, NICE InContact for Salesforce.

Responsibilities

• Direct and coach staff involved with Salesforce development.
• Assist with the quality and accuracy of employees’ work product.
• Assist with meeting designated deadlines while maintaining appropriate adherence to security requirements.
• Assist staff in problem resolution.
• Serve as a resource and mentor.
• Train staff on job specific regulations and contract requirements.
• Acquire deep knowledge of working systems and bring efficient and effective changes for better performance.
• Analyze the adaptability of current operations.
• Prepare periodic project specific reports and/or statistics as directed.
• Consult with appropriate constituents to gather information about needs and features to design new procedures or improve existing processes.
• Assist in support and training in the proper use of systems and related products.
• Collect, evaluate, and compress data and information from multiple sources, resolve conflicts and differentiate between actual and required user needs.
• Use strong analytical reasoning to understand end user's requirements and transforming them into operational application.
• Document user requirements for logical process and data workflow for the purpose of more efficient operation.
• Manage ongoing Salesforce and Integration requests to ensure timely delivery of system enhancements, utilizing project management best practices.
• Stay informed of new Salesforce and DevOps tools features and functionality.
• Plan for and ensure that testing has been performed ahead of each Salesforce release.
• Ensure test environments are synced with production environments using DevOps tools.
• Assist, train and lead team members on best practices in utilizing DevOps tools.
• Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.
• Serve as AFMC representative at various external functions, as directed.
• Maintain an awareness of new trends and competitive developments within the industry.
• Adhere to format, content, and style guidelines, considering usability and ensuring accuracy, consistency, security, and quality.
• Communicate effectively with internal and external clients.
• Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager