Salesforce Analyst

Children's Hospital of Philadelphia•Philadelphia, PA

1d•$101,300 - $129,100•Hybrid

About The Position

A Salesforce System Analyst III is a senior level position in the System Analyst job family. A person in this position will be required to work with and across teams of analysts to provide advanced level support for their customers. Performs advanced system configuration changes and maintenance to support the lifecycle of the application. Recommends design enhancements and changes for complex systems. Required to mentor other staff and lead teams. This department works approximately 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis.

Requirements

Bachelor's Degree - Required
At least two (2) years experience working within a healthcare environment and within Information Systems - Required
Relevant experience (1-3 years) working with the Salesforce platform as an administrator, developer, or consultant.
Experience working directly with users to collect and analyze requirements, solve technical problems, and address data issues.
Experience with statistical programming languages, SQL, data visualization, and statistics.
Proficient at managing and analyzing data.
Exceptional analytical and conceptual thinking skills.
Excellent communication and teamwork skills.
Intermediate critical thinking, problem-solving and troubleshooting skills.
Proficient skills in Microsoft Office products.
Proficient skills with data visualization and reporting tools.
Basic ability to facilitate meetings.
Basic documentation skills.
Excellent communication and teamwork skills. (Required proficiency)
Advanced critical thinking, problem-solving and troubleshooting skills. (Required proficiency)
Proficient skills in Microsoft Office products. (Required proficiency)
Ability to facilitate meetings with senior leaders and cross functional groups (Required proficiency)
Advanced documentation skills (Required proficiency)
Mentoring and teaching of staff (Required proficiency)

Nice To Haves

Bachelor's Degree Computer Science, IS, Business, or Healthcare - Preferred
At least three (3) years working within a healthcare environment and within Information Systems - Preferred
Salesforce Administrator, Developer, or Consultant certification

Responsibilities

Performs operational support, maintenance and system configuration as defined in departmental operating procedures.
Identifies, analyzes and resolves data and system issues of advanced complexity.
Works independently and leads small teams in support of team initiatives and projects.
Gathers requirements, develops specifications prepares and reviews documentation.
Develops, validates and executes comprehensive test plans.
Performs 24/7 on call support if applicable.
Communicates effectively, negotiates changes, and assists in prioritization of tasks with clients, vendors and colleagues.
May be considered the Subject Matter Expert in their area of application or domain.
Educates and coaches other team members.
May be required to travel to/from and work in the various CHOP locations, including patient care areas.
May be required to travel for mandatory certifications.
May be designated a “Health Care Worker”.
May be required to represent DTS and/or present to various Hospital Clinical and/or Operations committees.
Understand and comply with all enterprise and DTS departmental information security policies, procedures and standards.
Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.