Salesforce Business Analyst
About The Position
As our Salesforce Business Analyst, you will be part of a team that addresses reported issues, creates documentation, and provides support to more than 1000 users across multiple Salesforce products serving more than 22 senior living communities. Every day you will join a daily standup meeting with your team, triage and resolve issues, support the maintenance needs of the application, and perform assigned project tasks. To thrive in this position, you have worked as a Salesforce Administrator supporting multiple Salesforce products such as Sales Cloud, Marketing Cloud, Digital Engagement, Agentforce, Omnito (Formerly Sumo) Scheduler and are eager to learn to support non-Salesforce products like Computer Telephony Integration & Vidyard. You have used Jira and Confluence to collaborate on work, and have experience with Lean, Design Thinking, and leading requirements gathering sessions. This job is primarily remote with occasional required travel to Baltimore and communities as needed.
Requirements
- Worked as a Salesforce Administrator supporting multiple Salesforce products such as Sales Cloud, Marketing Cloud, Digital Engagement, Agentforce, Omnito (Formerly Sumo) Scheduler
- Eager to learn to support non-Salesforce products like Computer Telephony Integration & Vidyard
- Used Jira and Confluence to collaborate on work
- Experience with Lean, Design Thinking, and leading requirements gathering sessions
Responsibilities
- Providing a high level of customer service by effectively addressing user support issues
- Updating and creating page layouts, new fields, validation rules, flows, dashboards and reports
- Performing administrative tasks such as user management, security settings, and data management
- Utilizing Data Loader to bulk import and export data
- Leading and executing the upgrade cycle including testing, scheduling and communication
- Developing test plans, executing test cases, and ensuring that solutions meet requirements and quality standards
- Taking ownership of issues, driving issues to resolution independently and managing shifting priorities
- Using Jira and Confluence to work efficiently
- Applying Lean and Design Thinking principles while leading requirements gathering sessions
Benefits
- Medical, dental, and vision insurance
- On-site employee health and wellness centers
- Paid sick, personal leave, and vacation
- 401(k) with contribution opportunities
- Tuition reimbursement
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
