Salesforce Analyst III

Gogo Business Aviation • Broomfield, CO

18h

About The Position

Help shape the systems that power business performance at Gogo. At Gogo, we're transforming how people connect in the sky through innovative connectivity and technology solutions that keep business aviation moving. As a Salesforce Analyst, you'll play a critical role in ensuring our Salesforce platform supports employees, drives operational efficiency, and enables business growth across the organization. As our Salesforce Analyst, you'll serve as both a trusted system administrator and business partner, helping optimize Salesforce processes, improve user experiences, and deliver scalable solutions that align with company objectives. You'll work closely with business stakeholders, Salesforce developers, architects, and end users to maximize the value of our Salesforce ecosystem. If you're someone who enjoys solving complex problems, collaborating across teams, and continuously improving systems and processes, we'd love to meet you.

Requirements

• Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent practical experience
• 5+ years of hands-on Salesforce Administrator experience
• Demonstrated experience supporting and configuring Salesforce in a business environment
• Experience with Salesforce administration including security, user management, reporting, dashboards, and platform customization
• Strong understanding of Salesforce best practices and platform capabilities
• Experience with data management, including data imports, exports, migration, and data quality initiatives
• Ability to analyze business requirements, navigate ambiguity, and develop scalable solutions
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills with the ability to effectively collaborate across technical and non-technical teams

Nice To Haves

• Salesforce Certified Business Analyst certification
• Salesforce Advanced Administrator (Administrator II) certification
• Experience integrating Salesforce with third-party applications and business systems
• Experience developing training programs and leading user training sessions
• Familiarity with Agile methodologies and Agile delivery environments
• Experience supporting enterprise-scale Salesforce implementations
• Exposure to SaaS, telecommunications, technology, or aviation-related industries
• Knowledge of change management and user adoption best practices

Responsibilities

• Serve as the primary point of contact for Salesforce end users, providing ongoing support, troubleshooting, and issue resolution
• Partner with cross-functional teams to gather requirements, document business needs, and implement Salesforce enhancements that align with company goals
• Develop and maintain reports, dashboards, and data visualizations that support business decision-making
• Collaborate with Salesforce architects and developers to test, validate, and deploy new functionality, including participation in User Acceptance Testing (UAT)
• Support user onboarding and training initiatives to increase Salesforce adoption and effectiveness across the organization
• Create and maintain training materials, user guides, and best practice documentation
• Manage Salesforce administrative functions, including user accounts, roles, profiles, permission sets, and system maintenance
• Perform routine system audits and assist with platform upgrades and release readiness activities
• Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, approval processes, and workflows
• Identify opportunities to improve, automate, and optimize business processes within the Salesforce platform
• Contribute to the overall success and scalability of Gogo's enterprise systems environment

Benefits

• medical, dental and vision coverage with plans that can fit each employee’s needs
• an immediate vesting 401k plan
• paid time off
• volunteer time off
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level