Salesforce Analyst II

GM Financial•Arlington, TX

13d•Hybrid

About The Position

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters. This position will be posted until filled.

Requirements

2-4 years of advanced experience working in the SFDC CRM platform required
Salesforce.com Certified Administrator required
Working knowledge of Agile/SAFe Lean enterprise concepts and best practices and how they are applied
Good understanding of Dealer Service’s operations
Advanced SFDC knowledge and hands on creation experience with objects, fields, flows, Lightning components, SFDC Clouds and Communities
Knowledge of account management systems, primarily Provenir, CPW, AutoSuite, AutoIMS, and DealerSource.
Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others
Detail oriented with a keen focus on accuracy and effective reporting
A change agent; progressively challenging the team to continuously improve
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection

Nice To Haves

Bachelor’s Degree or equivalent experience preferred

Responsibilities

Serve as a partner with business representatives at all levels to identify bottlenecks, inefficiencies, and areas for improvement.
Recommend process enhancements and automation opportunities to optimize productivity and maximize ROI.
Define, prioritize, and document requirements to address business opportunities.
Create business requirement documents/user stories, participate in requirement gathering sessions, create QA test scripts, and facilitate QA testing.
Deliver solutions using declarative configuration to create validation rules, flows, sharing rules, Lightning components, and understand technical requirements and functionality.
Ensure the security of customer and business data by utilizing Salesforce tools and following data privacy procedures.
Facilitate all stages of a project, from requirements gathering through testing and training.
Build and foster relationships by displaying industry knowledge and expertise in the Salesforce.com platform.
Analyze business processes and champion the ability to provide process solutions to increase accuracy and efficiency.
Prepare and maintain detailed documentation and reports to provide information for summaries, presentations, and reports.
Create functional business requirement documents/user stories.
Keep abreast of SFDC features and functionality to provide recommendations for process improvements.
Use declarative Salesforce skills to build and maintain flows, validation and sharing rules, and page layouts.