Salesforce Administrator

Quilt Software•Charlotte, NC

9d•Remote

About The Position

Quilt Software provides Main Street businesses with the tools they need to compete. We are looking for a Salesforce Administrator to join the GTM Systems team. This role is responsible for managing and enhancing the Salesforce platform, which serves as the revenue engine across multiple business units. The position involves both sprint work for new feature development and ongoing administration to maintain system health and support users. The ideal candidate will have a strong understanding of Sales Cloud and Service Cloud, with the ability to deliver solutions, troubleshoot issues, and collaborate effectively with various stakeholders.

Requirements

3+ years of hands-on Salesforce administration in a single org of meaningful complexity.
Strength across Sales Cloud and Service Cloud, with real depth in one and solid working knowledge of the other.
Proven ability to design, build, and troubleshoot complex, interdependent Flows across multiple objects and automation layers.
Understanding of the Salesforce order of execution, ability to recognize and prevent recursion in layered automation, and evaluate the impact of a change before making it.
Knowledge of where declarative work stops and code should start.
Collaborative working style, comfortable sharing workstreams, giving and receiving feedback, and keeping teammates informed.
Ability to manage own load: plan sprints, identify risks, and raise them in time for reprioritization.
Track record of writing own documentation, including technical design documents, standard operating procedures, and process notes.
Strong diagnostic skills to identify and fix issues without breaking other things.
Salesforce Certified Administrator required.
Excellent communication with technical and non-technical audiences.
Judgement to raise workload or scope issues early.

Nice To Haves

Advanced Administrator, Platform App Builder, or Sales Cloud or Service Cloud Consultant certification preferred.
Experience with GTM and adjacent tooling such as DealHub CPQ, DocuSign, RingDNA or similar sales engagement platforms, HubSpot, CaptivateIQ, or workflow automation tools such as Make.com, Power Automate or Zapier.

Responsibilities

Build assigned work from business requirements documents within the sprint, including Flows, validation rules, page layouts, permission sets, record types, reports and dashboards, data loads, and field cleanup.
Work across both Sales Cloud (leads, opportunities, products, price books) and Service Cloud (cases, queues, Omni-Channel routing, entitlements, knowledge).
Own the full change cycle for work: sandbox configuration, regression testing, production verification after release, and a rollback plan before deployment.
Assess the impact of proposed changes across existing automation, integrations, security model, reporting, and downstream business processes.
Participate in requirements sessions and sprint planning, questioning requirements and offering alternative solutions.
Share inbound support queue responsibilities, resolve issues, and provide coverage in the support slack channel.
Own day-to-day administration: user management, profiles, permission sets, page layouts, and record types.
Identify and resolve configuration issues, data quality gaps, and system inconsistencies.
Follow platform best practices for naming, field creation, automation, and object limits.
Flag technical debt.
Maintain and troubleshoot third-party tools integrated with Salesforce, such as telephony, marketing automation, quoting, and commissions platforms.
Diagnose sync failures, integration user errors, and credential issues, and escalate with a clear summary.
Write technical design documents for all work built.
Keep standard operating procedures, the data dictionary, and release notes current.
Create documentation and training materials for self-service and adoption.
Keep stakeholders and teammates updated on status, blockers, and realistic timelines.