Salesforce Administrator

Unison•San Francisco, NE

7d•Hybrid

About The Position

We are seeking a dynamic Salesforce Administrator who shares our passion for enabling homeownership. In this role, you will tackle challenges that reward creative thinking and inspired execution. You thrive in a collaborative, cross-functional environment, bringing intellectual curiosity, analytical rigor, and deep empathy to every team and customer interaction. As a forward-thinking problem solver who excels in agile settings, you enjoy embracing new tools and supporting others as they learn to adopt them. If you are excited by the prospect of joining a data and technology-driven company, we would love to connect. This position may be performed Remotely within the United States -OR- as a hybrid position with a requirement of 3 full days in our Omaha, Nebraska or San Francisco, CA office.

Requirements

3-5 years experience as a Business Systems Administrator with at least 3 years of experience with Salesforce (preferably as an administrator or developer), with a Salesforce certification
Ability to read and understand languages such as Apex, Java, Javascript, SQL, HTML, and CSS
Impeccable organization skills and multi-tasking abilities
Attentive to details, with ability to identify trends and patterns
Able to complete work independently and coordinate within the team

Nice To Haves

Experience with any of the following systems (preferred): 360SMS; Cirrus Insight; FormAssembly; Gearset; Gong; Nintex; Outreach; Provar; Skuid; and Talkdesk
Knowledge of real estate transactions and/or mortgage industry experience

Responsibilities

Provide feedback and direction to management regarding identified trends and knowledge gaps
Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
Document processes, including error reports and changes to field history tables
Take on tickets to develop our Salesforce instance relevant to your skill level
Provide Salesforce training and end-user support
Have a deeper understanding of the administration of the tools Business Systems manages, including their purpose within Unison
Manage all incoming inquiries from team members related to system issues
Escalate to management all unresolved issues, where appropriate
Understand how our Salesforce organization is structured
Be able to prepare reports for other teams
Support management of Salesforce roles and profiles
Be familiar with the tools that Business Systems manages, and be able to provision users