INTMD Salesforce Admin On-Call Support

CloudKettle Inc•Vancouver, BC

9d•CA$70,000 - CA$95,000•Remote

About The Position

Ateko is seeking a motivated and detail-oriented Intermediate Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our clients' Salesforce instances. You will work closely with consultants, developers, and client stakeholders to ensure Salesforce effectively meets business needs. This is an excellent opportunity for an experienced administrator looking to deepen their skills in a fast-paced consulting environment. This role requires on-call support on evenings, weekends and holidays. Regular work hours for this role are 9 AM - 5 PM PT/12 PM - 8 PM ET.

Requirements

Hold an active Salesforce Certified Administrator credential.
3 to 5 years of hands-on experience as a Salesforce Administrator, managing and configuring Salesforce environments.
Solid experience with core features and configuration of Salesforce Sales Cloud and Service Cloud.
Experience with Revenue Cloud or Industries Cloud is required.
Proficiency in declarative automation tools, primarily Salesforce Flow.
Strong understanding of the Salesforce security model, including profiles, roles, permission sets, and sharing rules.
Experience with data management tools (e.g., Salesforce Data Loader) and a firm grasp of data hygiene best practices.
Demonstrated analytical and problem-solving skills, with strong attention to detail.
Excellent communication skills and the ability to interact effectively with both technical and non-technical stakeholders.
Ability to work independently and manage tasks effectively within a remote team environment.

Nice To Haves

Hold additional active certifications such as Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant.
Experience working in a consulting environment or managing multiple Salesforce orgs is an asset.
Experience with Experience Cloud (Community Cloud) or Marketing Cloud Account Engagement (Pardot) is an asset.
Experience in an on call work scenario is highly desirable.
Basic understanding of when programmatic solutions (Apex, LWC) might be needed.
Experience participating in data migration projects is a plus.
Familiarity with Agile/Scrum methodologies is a plus.
Bilingual fluency in verbal and written French and English is a strong asset.

Responsibilities

Manage core Salesforce administrative functions including user account maintenance, profiles, roles, permission sets, sharing rules, and security settings.
Perform declarative configuration and customization of Salesforce Sales Cloud, Service Cloud, and potentially other clouds/features (e.g., Experience Cloud. Communications Cloud, Revenue Cloud) including custom objects, fields, page layouts, record types, validation rules, and assignment rules.
Build, maintain, and troubleshoot automation processes using Salesforce Flow.
Create and maintain reports and dashboards to meet client reporting requirements and provide actionable insights.
Manage data quality, perform data imports/exports using tools like Data Loader, and assist with data migration tasks.
Provide day-to-day end-user support, troubleshoot issues, and assist users with best practices to enhance their Salesforce knowledge.
Collaborate with client and internal project teams in Canada India to gather requirements for system enhancements and implement solutions.
Maintain system documentation, including configuration workbooks and process documentation.
Stay current with Salesforce releases, features, and best practices, recommending improvements where appropriate.
Assist with the testing and deployment of new Salesforce functionality.
Other duties as required.
Provide 'on-call' support during evenings, weekends, and holidays on a rotating schedule.
Keep the provided Ateko phone with them and answered at all times throughout their on-call shift.
Be at their workstation, available and able to support within 15 minutes of a P1/2 support ticket being escalated to the provided phone during on-call shifts.

Benefits

Competitive salary
The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world
A flat and modern work culture
Flexible work environment
Participation in a Salesforce certification-based employee bonus program
Medical and dental benefits
10 personal days to use for mental health, sickness and family emergencies
3 weeks vacation
Subsidized career training, including coverage of certification tests
20 hours of your workday over the year to spend doing volunteer work for an organization you chose.