FLEX Sr. Salesforce Admin - MDS, Business Support

Marriott•Bethesda, MD

2d•$48 - $69•Hybrid

About The Position

The FLEX Senior Manager, Salesforce Administrator plays a critical role in supporting and scaling Marriott Digital Services (MDS) Commercial Services Salesforce ecosystem, including the Commercial Services regional storefront websites. This role serves as a platform subject‑matter expert responsible for system configuration, governance, optimization, and day‑to‑day operational support across all Commercial Services Salesforce communities. The FLEX Senior Manager, Salesforce Administrator, partners closely with the MDS Salesforce Product Owners and technical teams to deliver scalable solutions that support sales, service, and community experiences around the globe. He or she is responsible for leading complex configuration efforts and helping to drive platform governance and best practices. Marriott Digital Services (MDS) operates in an agency-like model within the Commercial Performance organization. This centralized model provides individual hotels with comprehensive digital activation services across disciplines such as Search Engine Optimization (SEO), Content Management, Merchandising, Reporting and Paid Media as well as digital product sets such as HWS Discovery Pages, independent Outlet Sites, custom Collection hotel sites and more. This position reports to the Director, MDS Systems.

Requirements

Bachelor’s degree preferred; 10+ years of relevant work experience required in lieu of Bachelor’s degree
6+ years of hands-on Salesforce Administration experience, including Sales and Service Cloud
Strong experience configuring lighting web components, flows, automation, reports, dashboards, and security models
Proven ability to support complex, multi stakeholder Salesforce implementations in an enterprise environment
Salesforce Administrator Certification (ADM 201) required; Advanced Administrator preferred

Nice To Haves

Experience collaborating with product owners, developers, and business teams in Jira or similar Agile too
Exposure to Salesforce security, SSO, or RBAC concepts in enterprise environments
Strong analytical, documentation, and troubleshooting skills

Responsibilities

Own the configuration and administration of Salesforce Sales/Service Cloud and Digital Experience sites supporting Commercial Services
Manage standard and custom objects, fields, page layouts, flows, validation rules, record types, and automation to support workflows
Support configuration of user access, permissions, profiles, and sharing models to ensure appropriate security and data visibility
Monitor platform health, performance and adoption
Translate business needs, enhancements and defects into technical requirements
Build complex automation using Flow, approval processes, and business rules
Partner with developers for custom solutions and integrations
Serve as an escalation point for complex system issues, bugs, and data integrity concerns
Monitor system performance, troubleshoot errors, and support incident resolution in coordination with internal teams and vendors
Support UAT efforts, releases, and change validation to ensure system stability
Build and maintain Salesforce reports and dashboards to support Commercial Services KPIs
Ensure data accuracy across enrollments, service records, and reporting views
Enforce platform standards, best practices, and configuration governance across Commercial Services
Create and maintain system documentation, configuration guides, and admin reference materials
Support internal enablement efforts by assisting with training and demos
Proactively recommend platform improvements and optimization opportunities
Partner with cross‑functional stakeholders (IT, Security, Legal, Analytics, Finance) to support platform compliance and roadmap initiatives