1.20. Salesforce Administrator

Focused HR Solutions • Columbia, NC

16h • Onsite

About The Position

This position is for a Salesforce Administrator responsible for the daily maintenance, enhancement, and integration of the Salesforce instance. The role involves managing user changes, monitoring workflow queues, performing administrative functions, and supporting business operations. The administrator will also work with external integrations such as AWS Connect, ServiceNow, and Azure AD to ensure seamless data flow and system connectivity.

Requirements

• Salesforce Administrator certification (e.g., Salesforce Certified Administrator).
• 5 years of experience as a Salesforce Administrator, with a strong focus on daily maintenance tasks.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• A bachelor's degree in information technology systems, computer science, or related field and 5+ years of experience in Information Technology or related area. Relevant experience may be substituted for a bachelor's degree on a year-for-year basis.

Nice To Haves

• Practical experience in creating and managing Salesforce sandbox environments.
• Proficiency in promoting code modifications and updates between Salesforce environments.
• Familiarity with external integrations, including AWS Connect, ServiceNow, and Azure AD.
• CJIS Certification (provided by the client after a successful background check).

Responsibilities

• Create, modify, and deactivate user accounts, profiles, and permission sets, ensuring user access and security are maintained according to best practices.
• Create and manage sandbox environments for development, testing, and quality assurance purposes, collaborating with the development team to promote code modifications and updates.
• Monitor workflow queues and automation processes to ensure they are functioning as intended, and troubleshoot and resolve workflow-related issues.
• Collaborate with teams responsible for external integrations (AWS Connect, ServiceNow, Azure AD), configuring and maintaining these integrations for data synchronization and system interoperability.
• Configure and maintain identity providers, focusing on Azure AD, for authentication and Single Sign On (SSO) functionality within Salesforce.
• Maintain comprehensive documentation of Salesforce configurations, processes, and customizations.
• Provide training and support to end users.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level