Salesforce Administrator
About The Position
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Its Unified Claims Processing architecture consolidates pharmacy and medical benefit administration on a single secure platform. The company describes itself as an intelligence platform powering benefit plans for millions of Americans. The Salesforce Administrator will administer and engineer solutions on Salesforce Cloud as a member of the IT Process Engineering team. The role collaboratively manages a platform primarily used by Sales, Customer Care, and Operations teams, and drives changes in a 24/7/365 Salesforce Cloud environment while accounting for stakeholder uptime requirements. The position serves as a Salesforce subject matter expert, supports partner teams' platform roadmaps, maintains the platform lifecycle, improves processes and deployments, addresses technical debt and production issues, and helps ensure compliance and effective integrations. The role may have duties and responsibilities assigned or reassigned as organizational goals require.
Requirements
- At least 5 years of experience as a Salesforce architect, administrator, or engineer.
- At least 5 years of experience with user, profile, and permission set management.
- Understanding of relational databases and SQL.
- Experience with Agile methodologies.
- Ability to work in cross-functional teams.
- Extreme attention to detail and strong organizational skills.
- Strong written and verbal communication skills.
- Desire to learn constantly and work with unfamiliar technologies.
- One or more of the following Salesforce certifications, or commensurate practical experience: Salesforce Advanced Administrator, Salesforce Certified Cloud Consultant, or Salesforce Certified Business Analyst.
Nice To Haves
- Salesforce Identity and Access Management Architect certification.
- Salesforce Sharing and Visibility Architect certification.
- Salesforce Development Lifecycle & Deployment Architect certification.
- Salesforce Certification Integration Architect certification.
- Salesforce Certified Data Architect certification.
- Salesforce Certified System Architect certification.
- Salesforce Certified Technical Architect certification, with strong preference.
- Healthcare industry experience, especially Pharmacy Benefit Management expertise.
- System Engineer, System Administrator, or DevOps experience outside Salesforce.
- Experience with AI-assisted development tools such as Claude Code or GitHub Copilot.
Responsibilities
- Act as a subject matter expert on Judi Health's Salesforce landscape and product use, including Sales Cloud, Service Cloud, and Community Cloud.
- Assist partner teams in shaping their roadmaps on the Salesforce platform.
- Serve as the Salesforce subject matter expert on the IT Process Engineering team.
- Partner with Sales Operations and Development teams to manage the platform lifecycle and ensure process and procedure alignment across the organization.
- Identify and clean up existing technical debt in the platform.
- Audit, document, and review Salesforce permissions and roles as needed for compliance, or build methodologies and frameworks to automate this work.
- Keep API integrations and installed apps up to date and documented as needed.
- Collaborate with partner support teams to urgently remediate production issues affecting service, revenue, or fulfillment teams.
- Collaborate with support teams to streamline and modernize deployment methodologies and processes.
- Collaborate with coworkers to develop integrations with similar tools to drive cost engineering and right-size workloads where Salesforce is not the optimal solution.
- Adhere to the Judi Health Code of Conduct and report non-compliance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
