Salesforce Administrator, Veterinary Software Group

Idexx•Westbrook, ID

5d•$90,000 - $100,000•Hybrid

About The Position

IDEXX offers veterinary software and services that help practices of all types and sizes succeed. Our IT team is looking for an experienced Salesforce Administrator to help develop their enterprise CRM capabilities. You will be joining a delivery team of six individuals focused on leveraging Salesforce capabilities to innovate while retiring legacy systems. This role is part of a multi-phase transformational project to unify the Veterinary Software CRM experience within IDEXX’s enterprise Salesforce instance.

Requirements

3 to 5+ years of experience in performing Salesforce administrator functions and working with Salesforce build tools (e.g. Salesforce DX, Github, Github Actions etc.).
Salesforce configuration experience.
Bachelor's degree or equivalent combination of education and experience required.
Strong communication skills, both verbal and written, including the ability to translate technical subject matter to non-technical audiences.
Excellent problem-solving skills as well as exceptional customer service as well as business relationship-building skills required.
Ability to work independently and within teams.

Nice To Haves

Experience with Sales Cloud CPQ and Subscription Management is a plus.
Service Cloud and Experience Cloud is a plus.

Responsibilities

Perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, custom reports, dashboards and groups.
Develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization.
Perform a variety of systems related analytical activities to support application functionality, availability and performance.
Analyze, understand, and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work.
Configure Salesforce to satisfy business requirements.
Provide daily system/application administration.
Maintain system and application backup/recovery and patching.
Manage access and security of the systems and applications.
Monitor and proactively support system/application capacity planning and stability.
Assess technical requirements of requests and scope for projects and communicate results to the business clients, project teams, and IT counterparts.