Salesforce Administrator

Cardinal Group Companies • Denver, CO

4d • $90,000 - $110,000

About The Position

As the Salesforce Administrator, you will be the primary owner of the Cardinal Salesforce Sales and Service Cloud ecosystem, driving the configuration, support, and success of our technical operations. You will bridge the gap between business requirements and technical execution, ensuring our Salesforce instance is optimized to improve the efficiency, productivity, and security of our communities. This role is perfect for a proactive problem-solver who enjoys leveraging cutting-edge automation and AI to streamline complex workflows.

Requirements

• Minimum of 2-3 years in a Salesforce configuration or administration role
• Salesforce Certified Administrator or similar certification is required.
• Deep knowledge of Salesforce Flow, Service Cloud, and Sales Cloud.
• Proven ability to utilize AI tools to increase both individual and team productivity.
• Independent, sound decision-making skills with the ability to explain complex technical solutions in non-technical terms.
• Exceptional written and verbal communication skills with a strong focus on customer service.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Nice To Haves

• Experience with helpdesk ticketing systems (e.g., SolarWinds, ServiceNow) is a plus

Responsibilities

• System Configuration: Independently perform all configuration tasks using standard Salesforce tools, including custom objects, fields, lightning record pages, validation rules, approval processes, reports, dashboards, and advanced Flow Builder (Screen, Record-Triggered, Autolaunched, and Scheduled).
• Cloud Management: Oversee Service Cloud (Service Console, Case Management, Communities, SLAs, and Knowledge) and Sales Cloud (Opportunities, Assets, Contacts, and Accounts) to support diverse departmental needs.
• Agentforce: Experience with Agentforce, AI and automation tools to boost team efficiency, optimize operational processes, and eliminate manual bottlenecks.
• Release & QA: Manage the full release lifecycle, including managing changesets, performing rigorous testing, and conducting QA to ensure seamless deployments.
• User Support & Training: Act as the primary point of contact for Salesforce issues, providing documentation and training to ensure Team Members can effectively utilize the platform.
• Continuous Improvement: Research and recommend system enhancements or upgrades to solve work order requests and achieve long-term management goals.
• Collaboration: Develop strong working relationships with Cardinal business stakeholders to align Salesforce capabilities with business strategy.

Benefits

• Eligible to participate in the company benefits plan
• We offer health, vision, dental, and pet insurance.
• We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees