Salesforce Administrator (Litify Specialist) - Onsite (New York, NY)
About The Position
The Ward Law Group is an award-winning personal injury law firm committed to changing lives one client at a time. Recognized as one of the Best Places to Work, the firm fosters a collaborative, fast-paced, and high-accountability culture where technology is critical for delivering exceptional client experiences. Team members are empowered to improve processes, solve complex business challenges, and drive firm growth. The role of Salesforce Administrator (Litify Specialist) involves administering Salesforce and Litify, configuring various Salesforce components, gathering business requirements, optimizing legal workflows, developing dashboards, monitoring system performance, maintaining data quality, supporting integrations, coordinating upgrades, creating documentation, conducting training, and recommending new functionalities. Success will be measured by the ability to maintain a reliable environment, improve automation, deliver accurate reporting, resolve support tickets, maintain user satisfaction, improve data quality, and manage projects effectively.
Requirements
- Minimum 5 years of hands-on Salesforce Administration experience.
- Current Salesforce Administrator Certification (ADM-201).
- Minimum 2 years administering Litify.
- Experience administering Sales Cloud.
- Advanced experience building Salesforce Flows and process automation.
- Strong knowledge of Roles, Profiles, Permission Sets, Sharing Rules, and Security Architecture.
- Experience creating executive dashboards and reports.
- Experience using Data Loader and Salesforce data management tools.
- Excellent analytical and problem-solving skills.
- Strong communication and stakeholder management skills.
- Ability to explain technical concepts to non-technical users.
- Ability to work onsite Monday-Friday (8:30 AM-5:30 PM) in New York City.
Nice To Haves
- Experience working in a Plaintiff Personal Injury law firm.
- Experience administering Litify in a legal environment.
- Salesforce Advanced Administrator Certification.
- Salesforce Platform App Builder Certification.
- Trailhead Superbadges.
- Experience supporting integrations using APIs.
- Working knowledge of Apex and SOQL.
- Experience with Metadata deployment tools.
- Experience participating in Salesforce implementations or migrations.
- Experience leading Salesforce enhancement projects.
Responsibilities
- Administer Salesforce and Litify including users, profiles, roles, permission sets, security, and licensing.
- Configure and maintain Flows, validation rules, custom objects, page layouts, record types, reports, dashboards, and automation.
- Gather business requirements and translate them into scalable Salesforce solutions.
- Optimize legal workflows and improve operational efficiency using Salesforce best practices.
- Develop dashboards and KPIs that provide leadership with real-time business insights.
- Monitor system performance, troubleshoot issues, and resolve user support requests.
- Maintain data quality, governance, and security standards.
- Support Salesforce integrations with third-party applications.
- Coordinate system upgrades, releases, testing, and deployment activities.
- Create user documentation, SOPs, and training materials.
- Conduct end-user training and drive Salesforce adoption across departments.
- Recommend new Salesforce functionality that improves productivity and scalability.
- Collaborate with IT, Operations, and Leadership on strategic technology initiatives.
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- Short-Term Disability
- Long-Term Disability
- Supplemental Insurance Options
- 401(k) with Company Match
- Paid Time Off
- Employee Assistance Program (EAP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
