Salesforce Administrator III ( May underfill at a level II or I)

Salt Lake City Corporation•Louisville, KY

17d•$67,121 - $163,593

About The Position

Salt Lake City is seeking a Salesforce Administrator with expertise in Experience Cloud and Marketing Cloud and a strong focus on user experience. The role supports mature, enterprise-scale Salesforce implementations that power public-facing websites, digital communications, and essential City services. The position bridges technology and user experience by designing intuitive digital experiences, building customer journeys, and addressing complex Salesforce challenges. The incumbent will manage Salesforce users, licenses, data quality, security reviews, platform maintenance, and technical documentation; communicate platform changes to users and stakeholders; and assess Salesforce release updates for possible impacts and improvement opportunities. The role may also support social-media integrations and synchronize data between Marketing Cloud and Service Cloud. The incumbent will be mentored in additional technical and release-management skills through on-the-job training and projects. This position may be underfilled at Salesforce Administrator II or I.

Requirements

Certified Salesforce Advanced Administrator.
Six years of experience as a Salesforce Administrator, including recent hands-on experience with Service Cloud.
Demonstrated English verbal and written communication skills for communicating with internal team members and external business stakeholders.
Effective teamwork, conflict resolution, prioritization, and delivering value to customers.
Mastery of Salesforce platform capabilities, custom objects and apps, Experience Cloud, process automation tools, SaaS and PaaS concepts compared with traditional software development approaches, the Salesforce security model, standard objects, and the core data model.
Adherence to Salesforce Development Lifecycle best practices.
Rigorous application of unit testing, quality assurance testing, end-to-end testing, and user acceptance testing.

Nice To Haves

Additional Salesforce certifications.
Experience with Agile Scrum methodologies, Organizational Change Management, and Universal Design.
Expertise in Marketing Cloud.
Experience in four or more Salesforce orgs.

Responsibilities

Manage user and license administration, including roles, profiles, permission sets, public groups, queues, organization-wide defaults, and sharing rules.
Communicate platform changes to end users and stakeholders.
Improve Salesforce data quality by implementing rules and automation, cleansing duplicate records, and loading data.
Perform proactive system maintenance, including Security Reviews, Health Check, and Optimizer.
Create and maintain technical documentation.
Research upcoming release notes for potential impacts to the City implementation and identify improvement opportunities.
Maintain current knowledge of Salesforce best practices.
Support integration with social media for social-to-case customer care.
May synchronize data between Marketing Cloud and Service Cloud using Marketing Cloud Connect, including filtered data extensions for Email Studio and Journey Builder, mailing-list subscriber forms, and related fields in both platforms.
Maintain the custom preference center, which currently uses Cloud Pages.
Seek out and participate in professional growth and development opportunities.
Perform other duties as assigned.
Apply Salesforce Development Lifecycle best practices and rigorous unit, quality assurance, end-to-end, and user acceptance testing.
Develop skills through training and projects in basic triggers/Apex, DevOps and release management, integrated applications, Mobile Publisher, and Salesforce Public Sector Solutions (Vlocity/Omnistudio).