Salesforce Administrator/Developer (Contract)

IRIS Networks•Brentwood, TN

13h

About The Position

IRIS Networks is a growing telecommunications provider serving Tennessee and surrounding regions. We deliver enterprise-grade connectivity solutions including fiber, broadband, and managed network services to businesses and institutions across our footprint. We're seeking a Salesforce Administrator/Developer to support and enhance our enterprise Salesforce implementation. This role combines system administration with custom development work, requiring both configuration expertise and coding skills. You'll work closely with our VP of Marketing and Customer Experience to optimize workflows, build custom solutions, and integrate Salesforce with our telecommunications infrastructure systems.

Requirements

2-3 years of hands-on Salesforce Sales Cloud experience with demonstrated development work
Salesforce Platform Developer I certification (or ability to obtain within 90 days)
Salesforce Administrator certification
Strong proficiency in Apex, SOQL, and SOSL
Experience building Lightning Web Components or Aura Components
Proven experience with REST/SOAP API integrations
Familiarity with declarative tools: Flows, Process Builder, Workflow Rules
Understanding of Salesforce security model: profiles, permission sets, sharing rules
Experience with deployment tools: Change Sets, VS Code, Git

Nice To Haves

Telecommunications or service provider industry experience
Experience with Field Service Lightning
Experience with Salesforce Communities or customer portals
Knowledge of integration middleware (Airtable, Workato, Zapier)
Knowledge of Marketing Cloud, Experience Cloud, and Agentforce
Familiarity with JavaScript frameworks and web development
Experience with data migration tools (Data Loader, Import Wizard)
Background in customer experience or operations automation

Responsibilities

Design and develop custom Apex classes, triggers, and Lightning Web Components to support telecommunications-specific business processes
Build and maintain integrations between Salesforce and external systems including our Vision platform, trouble ticketing systems, and customer portals
Configure Sales Cloud features including lead management, opportunity tracking, and forecasting
Set up and manage functionality for trouble ticketing and customer self-service portal
Develop REST/SOAP API integrations for real-time data synchronization with network infrastructure systems
Create custom objects and complex data models for circuit inventory management, service order tracking, and infrastructure correlation
Implement automation solutions using Process Builder, Flows, and custom code to streamline RFQ processes and vendor management workflows
Build and enhance customer-facing portals for service requests, billing, and account management
Manage user setup, profiles, permissions, and security settings across all departments
Configure workflows, validation rules, and approval processes for sales, operations, and customer service teams
Create and maintain objects, fields, page layouts, record types, custom reports and dashboards for executive visibility into sales pipeline, customer experience and telecommunications-specific metrics
Develop operational KPIs for tracking customer experience initiatives including Net Promoter Score (NPS)
Create and manage user accounts, profiles, permission sets, and sharing rules
Support data quality initiatives through validation rules, including deduplication, data migration, regular data audits, cleanup projects
Manage system releases, sandbox environments, and deployment processes using change sets or version control
Provide tier-2 technical support for complex user issues and system troubleshooting
Provide data analysis and insights to support business decision-making
Serve as primary point of contact for Salesforce user questions and issues
Conduct training sessions for new users and ongoing education for existing users
Create and maintain documentation including user guides, process flows, and training materials
Troubleshoot user issues and provide timely resolution
Gather and prioritize user feedback for system enhancements
Support change management initiatives for new features and processes
Train users on report creation and dashboard utilization