Salesforce Administrator – Commercial

Asurint•Cleveland, OH

5d•Hybrid

About The Position

Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays and integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities. Summary The Salesforce Administrator – Commercial is responsible for the day-to-day configuration, optimization, and reliability of Asurint’s Salesforce ecosystem in direct support of Sales, Marketing, and Account Management. This role owns process optimization across the client lifecycle from lead routing and opportunity stage design through forecasting and reporting structure, ensuring the CRM evolves in a timely manner based on Asurint’s go-to-market (GTM) requirements.

Requirements

Experience with in-depth systems administration of Salesforce, CRM, and other cloud-hosted applications is required.
Experience designing/installing new systems or adding significant new functionality to existing systems is required.
Experience with user and user access administration is required.
Experience with local, virtual, and web-based system access methods is required.
Experience with Microsoft Exchange and Office 365 is required.
Strong verbal and written communication skills are required.
Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
High school diploma or equivalent is required.
If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.

Nice To Haves

Experience supporting sales forecasting, pipeline reporting, and dashboard/report-building within Salesforce is preferred.
Experience with the legal/court system is preferred.
Experience with background screening is preferred.
Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
Associate degree in computer science, information technology or a related field is preferred.
Salesforce Certified Administrator certification is required.
3 to 5 years is preferred.
None.

Responsibilities

Owns end-to-end process optimization within Salesforce, identifies friction points across the client lifecycle (prospecting, opportunity management, onboarding, and account management), and implements configuration or automation fixes.
Prioritizes and executes approved GTM change requests directly with Sales, Marketing, Account Management, and Client Implementation stakeholders, reducing turnaround time relative to traditional IT ticketing workflows.
Supports enablement and change management efforts by co-leading training and adoption initiatives tied to new Salesforce features or process changes.
Partners with RevOps leadership to align Salesforce data structures with broader forecasting, pipeline, and performance reporting needs.
Supports enablement and change management efforts by co-leading training and adoption initiatives tied to new Salesforce features or process changes.
Manages user access, roles, profiles, and permission sets to maintain data security and appropriate system visibility across the revenue organization.
Executes Salesforce.com application projects approved by Asurint’s Change Approval Board by supporting the design, configuration, testing, and migration from sandbox to production environment.
Installs, maintains, and troubleshoots all server and software issues; provides responsive and courteous support to resolve all technical issues.
Triages, estimates, and prioritizes incoming enhancement requests to keep CRM roadmap responsive to evolving client-facing team needs.
Creates and maintains documentation of all technologies, configurations, process changes, and technology policies and procedures.
Other duties as required.