Salesforce Administrator Business Support Consultant - Hybrid

AAA-The Auto Club Group • MI-Admin Office Building (AOB), MI

2d • Hybrid

About The Position

Provides support to management in the coordination and oversight of a wide variety of projects and issues, including analyzing statistical data, preparing reports, developing communications, and representing the business line on interdepartmental projects. Functions as an advisory resource in the development of business plans and processes and performs research on various subjects, providing analysis and recommendations to managers. Assists management in the development of the budget (capital, expense, and staffing) and monitors information to ensure adherence to corporate standards. Plans and makes necessary arrangements for meetings and events (location, contracts, appropriate materials and budget). Provides support as the department expert/resource in the identification and resolution of problems. Working within Agile to provide hands-on experience managing all stages of the product life cycle and utilizing a technical background with knowledge of software development and web technologies. Displays good communication, public speaking skills, and a track record of problem-solving.

Requirements

• Analyzing and defining resource and skill requirements for projects
• Writing business proposals
• Developing/distributing management reports
• Recommending process improvements
• Policy and/or procedure development
• Budget and expense management reporting using appropriate software (i.e. BudgetExplorer)
• Reviewing contract terms and conditions with general counsel; contract negotiations
• Web based research
• Development of promotional and marketing materials
• Business planning and consulting
• PC software and associated applications (i.e. Windows; Word, Excel, McIntosh)
• Implementing established goals and objectives
• Statistical analysis
• Problem identification and resolution techniques (flow charting, nominal group technique, etc)
• Member/client retention programs
• Analyzing and problem solving
• Project planning/management
• Conflict/complaint resolution
• Communicate effectively with others in a work environment and with the public
• Prepare and conduct presentations to all levels of management and external groups (e.g. Government, industry officials, out-of-state auto club group (ACG locations), businesses, financial institutions, and associations)
• Analyze data and make recommendations
• Prepare reports
• Work under pressure to meet deadlines
• Provide guidance and training to new personnel
• Understand and communicate information regarding acg products, policies and procedures
• Marketing/advertising concepts and development

Nice To Haves

• Bachelor’s Degree preferred.
• Salesforce.com Admin Certification
• SAFE Agile Product Owner Certification
• Salesforce AI Specialist Certification
• Tableau Experience
• SQL Code Experience

Responsibilities

• Provides support to management in the coordination and oversight of a wide variety of projects and issues, including analyzing statistical data, preparing reports, developing communications, and representing the business line on interdepartmental projects.
• Functions as an advisory resource in the development of business plans and processes and performs research on various subjects, providing analysis and recommendations to managers.
• Assists management in the development of the budget (capital, expense, and staffing) and monitors information to ensure adherence to corporate standards.
• Plans and makes necessary arrangements for meetings and events (location, contracts, appropriate materials and budget).
• Provides support as the department expert/resource in the identification and resolution of problems.
• Working within Agile to provide hands-on experience managing all stages of the product life cycle and utilizing a technical background with knowledge of software development and web technologies.
• Displays good communication, public speaking skills, and a track record of problem-solving.

Benefits

• Fully paid training
• Medical, dental, and vision benefits
• 401 (k) with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
• AAA Membership Discounts, perks, rewards, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree