Salesforce Administrator

Samba • New York, NY

2d • Onsite

About The Position

Samba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant.

This Salesforce Administrator position is responsible for maintaining and expanding Samba TV’s Salesforce instance. Candidates will be responsible for scoping and solving internal operational deficiencies by implementing SFDC solutions across our Global go-to-market teams. Communication and documentation are vital in succeeding in this role, as it is an internal-facing position that interacts with people at all levels and across all functions.

Requirements

• Experience as primary Salesforce Administrator
• Salesforce administration certifications and experience, including Sales Cloud.
• Expertise with Salesforce configuration changes (e.g., Flows, dashboards).
• Knowledge and curiosity about the Advertising, Media, Data and Measurement landscape much preferred but not required
• Ability to partner with Go-to-Market, Finance and Executive Leadership
• Experience with Claude AI, including building custom skills, using Claude Cowork as an efficiency tool, and leveraging it as a Go-to-Market resource
• Willingness to accommodate internal stakeholders that work across multiple time zones
• Experience with Salesforce Forecasting module
• Bachelor's Degree
• Experience with Google Workspace, JIRA, Slack

Nice To Haves

• People.AI
• HubSpot
• Slack Salesforce Integration
• Mulesoft

Responsibilities

• Collaborate with Go-to-Market Leaders to understand the needs of the business and devise Salesforce solutions to ease the operations of Sales and Customer Support Teams
• Keep up to date with new SFDC features and releases to use all tools at our disposal and optimize builds
• Work on more complex system customizations and special projects as identified by management
• Resolving tickets and troubleshooting issues
• Providing responsive support to maintain user satisfaction
• Managing critical user lifecycle processes, including onboarding/offboarding and team structure changes
• Managing roles, profiles, permissions, and public groups
• Implementing changes such as Flows, fields, dashboards, and page layouts.
• Testing and deploying updates to improve functionality
• Developing training materials and rolling out new processes
• Conducting sessions to improve platform adoption
• Performing data loads and ensuring data accuracy and reliability
• Supporting larger Salesforce projects, such as integrations and automation
• Enhancing platform capabilities by refining processes and supporting new initiatives
• Managing internal/external Salesforce resources

Benefits

• health insurance
• wellness offerings
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level