Salesforce Admin and Release Manager: Office of Innovative Technologies - UTK

University of Tennessee•Knoxville, TN

1d•Hybrid

About The Position

The Office of Innovative Technologies (OIT) at the University of Tennessee, Knoxville, is seeking an experienced Salesforce Admin and Release Manager to lead technical design, analysis, modification, development, testing, and documentation for the Salesforce CRM and complex enterprise-wide software solutions. These include purchased and internally developed software, software modifications, and software interfaces that operate independently or within larger information systems. The role's primary focus is release analysis and processes, technical integration, maintenance, and application/system architecture. The position manages and maintains Salesforce CRM architecture and strategy, supports its sandboxes, UAT, and production environments, and coordinates code merging, releases, QA, testing, and issue resolution. It also designs and implements custom and purchased software solutions, integrates applications and systems, coordinates upgrades, and extends existing systems with new functionality. The role collaborates with administrators, stakeholders, end-users, developers, QA leaders, clients, and Salesforce vendor partners to align technical solutions with business needs. It communicates technical concepts to non-technical audiences, works in Agile or Scrum environments, mentors and provides work direction to others, and manages competing tasks in a fast-paced, evolving environment. The position is based in Knoxville, Tennessee, with a hybrid work location.

Requirements

Bachelor’s degree in Computer/Information Sciences or a related field, or an equivalent combination of education and experience.
Three years of relevant experience, or an equivalent combination of education, training, and experience.
Three years of release analysis experience.
Salesforce Administrator Certification.
Experience with Salesforce Student Success Hub, Salesforce Education Cloud, or Sales and Service Cloud.
Ability to complete work with limited supervision, learn and use new technologies quickly, and work with and lead team members.
Ability to manage work time effectively.
Strong and organized application development methodology, problem-solving, communication, and testing skills.
Knowledge of relational database design and object orientation.
Solid knowledge of Microsoft Office, especially Excel and Word.
Ability to use visualization and presentation tools such as Visio or PowerPoint.
Knowledge of computing languages and platforms, testing frameworks, automated testing tools, and metadata management.
Strong SQL skills and knowledge of relational databases such as SQL Server, Oracle, or MySQL.
Legally authorized to work in the United States full-time without current or future sponsorship for employment-based visa status.

Nice To Haves

Higher education experience.
Additional Salesforce certifications.
Working knowledge or experience with Salesforce Education Cloud or Sales and Service Cloud, Data360, AgentForce, Voice Agent, Marketing Cloud, Mulesoft, Tableau, FormAssembly, Blackthorn, Snapet, Appinium, GitHub, or Microsoft Azure.

Responsibilities

Manage and maintain Salesforce CRM architecture and strategy.
Manage, maintain, and troubleshoot Salesforce environments, including sandboxes, UAT, and production.
Work with developers to merge code branches and plan code releases.
Partner with other system administrators on activities and projects.
Partner with the QA leader to complete QA and testing.
Identify issues, recommend appropriate solutions, and work with peers to resolve issues in production application systems.
Work with clients to understand current and future needs.
Work with Salesforce vendor partners.
Design, create, and implement custom software solutions to meet customer needs.
Implement purchased software solutions and integrate applications and systems.
Coordinate system upgrades for purchased software and environmental upgrades for affected applications and systems.
Enhance, expand, and extend existing applications and systems with new functionality.
Collaborate with administrators, stakeholders, and end-users to align technical solutions with business needs.
Translate technical concepts for non-technical audiences and contribute to Agile or Scrum teams.
Mentor and provide work direction to others.
Manage tasks and timelines using project management methodologies, adapt to Salesforce updates, and prioritize work in a changing environment.