Sales Trainee

Eastern Industrial Supplies • Nashville, TN

16h

About The Position

This entry-level role is for a motivated, organized, customer-focused individual beginning a career in sales. The Sales and Distribution Trainee first works hands-on in the distribution center to learn the business, including product flow, logistics, and material handling. After this initial operational learning phase, the trainee transitions into a sales role, such as Inside Sales or Counter Sales. The position combines customer and vendor relationship-building, order and quotation processing, product learning, and distribution-center responsibilities.

Requirements

• Bachelor's degree.
• Excellent customer service skills.
• Ability to work in a warehouse environment.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to prioritize tasks effectively and demonstrate good time management.
• Ability to work well independently and as part of a team.

Responsibilities

• Gain operational knowledge of pipe, valves, fittings (PVF), and commercial plumbing products.
• Develop and maintain customer and vendor relationships.
• Generate accurate product quotations covering specifications, lead times, pricing, expiration dates, tagging, packaging, inventory, and logistics.
• Process incoming orders received through eCommerce, phone, email, and in person.
• Respond promptly and accurately to customer calls and emails about new transactions, and provide project quotations.
• Maintain relationships with vendors and manufacturer representatives to streamline order processing.
• Learn and stay current on updates and procedures for the Customer Relationship Management (CRM) tool and other software.
• Learn company products to help customers make informed purchasing decisions.
• Stay informed about active marketing programs to respond accurately to customer inquiries.
• Review the order queue to track statuses and ensure customer requirements are met and information is accurate.
• Handle expedited orders to support prompt fulfillment and processing of delivery dates.
• Process paperwork for product returns promptly and issue customer credits according to company policy.
• Operate a forklift, scissor lift, and pallet jacks to prepare shipments.
• Participate in inventory counts.

Benefits

• Competitive salaries.
• Medical benefits.
• Dental benefits.
• Company-paid short-term disability.
• 401(k) plan with immediate employer match.
• Paid holidays.
• Paid Time Off (PTO).
• Paid mission days for volunteer work through the Eastern Cares program.
• Training programs, mentorship opportunities, and internal promotions.
• Supportive and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level