Sales Traffic Coordinator

RUSS DARROW GROUP•Milwaukee, WI

1d•Onsite

About The Position

Russ Darrow Metro Mazda is seeking motivated and energetic individuals to join their unique and fast-paced Internet Sales team in Milwaukee, WI. The company emphasizes a passion for its products, loyalty to customers, and dedication to communities, forming the foundation of 'The Darrow Difference'. They are looking for individuals who are outgoing, enjoy meeting new people, and have a passion for the latest technology, offering a fulfilling career path rather than just a job. The Russ Darrow Group is committed to its employees' growth and well-being, providing continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Their culture values family, diversity, and teamwork, aiming to deliver exceptional service through empowered team members. While prior automotive experience is preferred, it is not required, as the company is eager to train the right candidates from the ground up, leveraging over five decades of success and experienced management teams. This role offers a great opportunity to start a career in retail automotive and gain familiarity with the entire dealership experience. The Sales Traffic Coordinator will act as the link between the buyer and their future vehicle, assisting customers with questions about the company, prospective vehicles, and purchase options. The position involves learning about the newest vehicles and technologies, supported by an in-house Training team offering online and in-store programs with manufacturers.

Requirements

Strong work ethic
Strong internet and computer skills
Strong and professional communication skills
Attention to detail
Enthusiastic to learn and desire for ongoing training
Maintain a clean and professional appearance
Self-motivated and goal oriented
Desire for a long-term position
Must be able to work flexible hours, including some evenings and Saturdays
Prior customer service, call center or telecommunications experience is required
Ability to pass a background check and drug screening

Nice To Haves

Prior automotive experience is preferred, but not required

Responsibilities

Assist customers shopping online and over the phone in their vehicle purchase process
Answering incoming sales calls and building customer relationships, while delivering exceptional customer service
Respond to customer’s online requests
Schedule appointments for the sales team
Communicate with customers via email, phone, text and live chat
Communicate with team, other sales staff, and management to ensure customer satisfaction
Use a variety of programs to obtain information for customers regarding pricing, vehicle details and availability
Attend department trainings
Perform other duties as assigned