Sales Technology Coordinator

Mohawk Industries, Inc.•Dallas, TX

About The Position

The Sales Technology Coordinator is an entry-level contributor that supports the sales operations functions use of sales technology solutions. This role will collaborate with the Sales team, IT teams, and external vendors to assist with the successful implementation and utilization of sales technology tools and platforms to enhance customer satisfaction.

Requirements

Bachelor’s degree in a related field or equivalent education and/or experience.
0-2 years relevant experience or equivalent education and/or experience.
Excellent communication, problem solving, and organizational skills.
Able to multitask, prioritize, and manage time effectively.
High level of integrity and discretion in handling sensitive and confidential data.
Proficient using Microsoft Office Suite products.
Applies conceptual knowledge of the theories, practices, and procedures within a discipline.

Responsibilities

Assist in identifying opportunities to streamline and automate sales processes through the use of technology.
Support the implementation and configuration of sales technology solutions, including CRM systems, sales analytics tools, and sales automation platforms.
Help prepare reports and graphs using data and customer feedback to highlight trends, patterns, and insights for customer support strategies and decision-making.
Support cross-functional teams in implementing process improvements and automation initiatives.
Participate in projects and assignments as part of a larger work team, providing administrative and logistical support.
Assist in gathering data, conducting research, and compiling information about potential job/work-area impacts.
Respond promptly to customer inquiries through various channels, including email, and chat.
Coordinate communication with internal and external customers.
Perform other duties as needed