Customer Experience Specialist

New Bern Auto Group•New Bern, NC

97d•Onsite

About The Position

Still think "car sales" is just suits and cold calls? Think again. We’re rewriting the script on how people buy cars, and we need a Sales & Tech Consultant who is ready to dominate a digital-first market. We know the old-school dealership grind isn't for everyone. That’s why we’ve modernized the experience: Tech-Driven Workflow: You won’t be buried in paperwork. We use the latest CRM tools, digital marketing platforms, and AI-driven lead management to help you close deals faster. No Experience? No Problem: We don’t just hire "car people." We hire communicators, creators, and problem-solvers. Our training program is designed to turn your hustle into high-level expertise. The Vibe: A fast-paced, high-energy environment where your input actually matters. We’re a leadership-heavy group that focuses on coaching, not micromanaging.

Requirements

The Hustle: You’re self-motivated and love the feeling of hitting a goal.
Tech Literacy: You’re comfortable navigating multiple platforms, apps, and data visualizations.
Communication: You can talk to anyone—whether it’s via text, DM, video chat, or in person.
Growth Mindset: You want a career, not just a paycheck. You’re looking for a path into management and leadership.

Responsibilities

Digital Matchmaking: Use our inventory data to find the perfect ride for your clients before they even step onto the lot.
Content Creation: Utilize your social media savvy to showcase our latest arrivals (like the new 2025 Silverado RST) and build your personal brand.
Relationship Management: Manage your pipeline through our BDC and digital portals to keep your customers engaged and excited.
Consultative Selling: Forget the "hard sell." You’re an educator and a guide helping people make one of the biggest purchases of their lives.