Customer Experience Specialist

Phase 3 Marketing and Communication • Mountain Lakes, NJ

12d • Onsite

About The Position

Phase 3 Marketing & Communications is an integrated marketing services firm founded in 2001, simplifying the way brands connect with their customers. They offer services from creative, digital, marketing, and public relations to printing. With locations across the eastern United States, they aim to creatively and effectively solve clients’ biggest marketing challenges. Phase 3 has received numerous accolades, including being recognized as a top marketing services firm by various business journals and appearing on the Inc. 5000 List.

Requirements

• A minimum of 2 years account management/customer service experience required
• Must work well in a very fast-paced, deadline-oriented environment; have strong organizational and problem-solving skills; good attention to detail; be able to communicate effectively and work well with others in a team environment
• Working knowledge of a PC and Microsoft Office software
• Expert relationship building skills
• Detail oriented
• Expert organizational skills

Nice To Haves

• Bachelor’s degree preferred
• Project management, event management, or prior administrative skills preferred

Responsibilities

• Customer service, order entry, forecasting, quoting, and reporting
• Achieving customer satisfaction by efficiently managing requests for pricing/estimating, order entry, implementing change orders, project consultation, monitoring production and due dates (project management), and communicating with senior sales and production
• Primary point of contact for the work they manage and responsible for reporting, problem solving, quoting, and paperwork required
• Sourcing, data entry, timely follow up to all quotes and client requests, and general administrative responsibilities
• Relationship building skills and be comfortable working directly with clients
• Provide client consultation, pricing, ongoing account maintenance, and have expert knowledge of all Phase 3 products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level