Sales Team Lead

PRO-PLAY GAMES LLC • Miami, FL, US, FL

6d • $16 - $18 • Onsite

About The Position

The Sales Lead is responsible for helping oversee the day-to-day sales floor operation, coaching staff, supporting store leadership, and making sure customers receive a high-level experience every time they walk in. This person should be comfortable balancing customer service, sales execution, team accountability, merchandising awareness, and operational discipline. This is a leadership role. You will be expected to set the tone on the floor, maintain standards, and help turn a strong store into an even stronger one.

Requirements

• Prior retail, sales, or hobby store experience preferred
• Leadership or key-holder experience strongly preferred
• Strong customer service and communication skills
• Comfortable giving direction and holding peers accountable in a respectful way
• Ability to work in a fast-paced environment with multiple priorities at once
• Strong personal accountability, punctuality, and professionalism
• Interest in trading card games and hobby culture preferred
• Working knowledge of major TCG titles is a major plus
• Ability to problem-solve in real time and stay calm under pressure
• Must be dependable and able to work weekends, peak hours, and event-heavy schedules

Nice To Haves

• Sales-minded, while maintaining customer-first
• Strong sense of urgency
• Good judgment with customers and staff
• Understands how to balance relationship-building with business needs
• Team player looking to learn new things daily

Responsibilities

• Lead by example through strong customer engagement and solution-based selling
• Help drive daily sales performance and support store revenue goals
• Coach team members on customer interaction, attach sales, objection handling, and closing
• Make sure customers are greeted quickly and professionally by staff
• Help uncover the “need behind the need” by asking strong questions and guiding customers toward the right products
• Support the team in selling across multiple categories including sealed product, singles, accessories, and event-related items
• Maintain awareness of current market trends, hot items, and store events
• Help protect margins through steady awareness of asset protection.
• Ensure staff maintain the sales floor clean, organized, stocked, and presentable
• Lead reps with their merchandising, restocking, binder/wall presentation, and product visibility
• Support management in enforcing company policies, processes, and expectations
• Help communicate daily priorities, promotions, and team focus areas
• Monitor staff performance on shift and escalate concerns when needed
• Assist in training new team members on sales standards, store expectations, and customer interaction
• Help ensure store operations run smoothly during busy periods, weekends, and major releases
• Support event days and high-traffic weekends with urgency and professionalism

Benefits

• Paid Time Off: 20 days annually, subject to blackout dates based on event scheduling
• Healthcare Coverage: Health insurance coverage (beginning 90 days after start date)
• Retirement Plan: 401(k) with employer matching (beginning 90 days after start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed