Sales Team Lead - HOKA

Deckers Brands•Boston, MA

5d•Onsite

About The Position

Our Sales Leads are integral to the success of the HOKA Brand. As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs during your shift. You’re responsible for the opening and closing of the store and partner closely with store management to provide the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing customer service.

Requirements

Two (2) years retail experience preferred.
High School Diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multi-task in a fast-paced environment.
Flexibility of schedule and hours to meet the needs of the business.
Valid State or Federal Identification.

Responsibilities

Serve as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition.
Support community by helping with in-store events and local outreach.
Assist in store administration and operations including compliance with policies and procedures.
Support key initiatives and retail programs that enhance the customer journey.
Respond to problems or difficult situations with professionalism.
Think critically to solve problems and approach challenges with agility.
Operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards.
Responsible for opening and closing the store and securing all assets and serve as the Manager on Duty during shifts in which the Store Manager and Assistant Store Manager are absent.
Maintain a clean and well-organized back-stock and employee break area.
Actively contribute to a positive work environment, recognize outstanding performance from your team members, and maintain a respectful workplace.