Sales Tax Supervisor

Nefco • East Hartford, CT

8h

About The Position

The Sales Tax Supervisor provides internal and external customer service by ensuring customers are billed correctly and taxability is accurate across products. The role requires a strong understanding of sales and use tax law and accounting principles, and supports the company’s goal of meeting customer expectations while complying with state sales tax laws.

The position supervises the sales tax function and staff, develops processes and policies, manages tax compliance and customer tax issues, and works with sales and customer service teams to resolve billing inquiries. It also maintains and uses tax systems, reviews exemption certificates and tax adjustments, files returns, assists with audits and monthly compliance, researches product taxability, and supports department goals and metrics.

Requirements

• 2–4 years of relevant experience.
• Knowledge of laws and regulations governing billing and sales tax.
• Strong knowledge of accounting principles and practices.
• Strong communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Extremely organized and task-oriented.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent computer skills and ability to adeptly operate Office Suite.

Nice To Haves

• Bachelor’s degree in finance or accounting preferred.
• 1–2 years of Avalara Sales Tax - CertCapture System experience preferred.
• Epicor Eclipse experience is a plus.

Responsibilities

• Supervise and manage the organization’s sales tax function.
• Develop internal sales and use tax processes within NEFCO, Avalara, and Epicor Eclipse.
• Manage sales tax issues and compliance, ensuring proper taxation and resolution of customer sales tax issues.
• Collaborate with sales and customer service teams to resolve customer billing inquiries and sales tax disputes.
• Develop and implement sales tax policies and procedures.
• Supervise and train sales tax staff, providing guidance and support.
• Maintain tax systems and leverage automation, integration, and process streamlining.
• Review and validate customer exemption certificates, obtain valid documentation from customers, and set up certificates in appropriate tax software systems.
• Review and process sales tax adjustments when required.
• Monitor the shared sales tax email mailbox and ensure responses within one business day.
• File sales and use tax returns on time.
• Assist with sales and use tax audits as needed.
• Assist with monthly sales and use tax compliance as needed.
• Research and validate the taxability of items.
• Develop expertise in Epicor Eclipse and Avalara AvaTax/Returns.
• Develop and maintain positive, professional customer relationships.
• Perform other assigned tasks and duties supporting the Sales Tax Department.
• Meet defined department goals and activity metrics.
• Follow changes and trends in the industry niche and related legal regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level