Sales Systems Analyst

Ideatek Telcom LLC•Buhler, KS

About The Position

IdeaTek is seeking a Sales Systems Analyst to be the technical backbone of their sales organization. This role involves partnering with sales leadership to optimize processes, manage key sales applications, and implement system improvements to enhance the performance of the Residential and Business Sales teams. It's a hands-on position requiring both project management and system configuration skills, utilizing CRM platforms, sales applications, and automation tools to streamline workflows, ensure data integrity, and support organizational growth.

Requirements

4+ years of experience in sales operations, CRM administration, sales systems, business systems, project management, or other related fields.
Proficient with spreadsheet applications such as Google Sheets or Microsoft Excel, with the ability to manage data sets, use advanced formulas, and organize data for reporting.
Experience administering or configuring CRM platforms, sales applications, or business systems.
Demonstrated experience implementing process improvements, system enhancements, or workflow automations.
Strong project management skills with the ability to coordinate multiple initiatives simultaneously.
Ability to understand how business systems interact and identify opportunities for integration and automation.
Strong analytical and problem-solving skills with experience interpreting business data.
Excellent written and verbal communication skills, with a proven ability to collaborate cross-functionally across different organizations within the business to execute projects successfully.
High level of technical aptitude with the ability to quickly learn new platforms and technologies.

Nice To Haves

Experience with Zoho CRM, Zoho Analytics, or other Zoho applications.
Experience with turf management and billing systems.
Telecommunications, broadband, or technology industry experience.
Experience building CRM automations, custom reports, dashboards, or workflow rules.
Bachelor's degree in Information Systems, Business, Computer Science, Management Information Systems, or a related field.

Responsibilities

Administer and optimize CRM platforms and sales applications by configuring workflows, managing users, maintaining system integrity, and supporting day-to-day operations.
Lead implementation of sales system enhancements, automation initiatives, and process improvements that increase efficiency and reduce manual work.
Manage cross-functional implementation projects by coordinating stakeholders, vendors, timelines, testing, and successful deployment of new functionality.
Develop and enhance dashboards, reports, and analytics that transform sales data into meaningful business insights for leadership.
Partner with systems development to identify business needs and deliver scalable technology solutions.
Maintain documentation, system standards, training resources, and data governance to support consistent adoption across the sales organization.
Review customer acquisition designs and sales zone configurations to support market expansion and successful project execution.